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CONNECTING TO FACEBOOK

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Why can I not connect to Facebook

In order to connect to your Facebook page you have to make sure you are Admin of the page.

Why is my Facebook page not in the list?

In order to connect to a page, you have to be Facebook Page Administrator. When authorising Octoboard to connect to Facebook, make sure you give Octoboard permission to view pages.

Here is how to check if Octoboard can access all your Facebook page.

1. Log into Facebook

2. In the top right corner, click DOWN ARROW icon and select "Settings"

3. In the left menu, select "Business Integrations"

The same view can be reached by visiting this link: Facebook Business Tools Settings.

4. In the panel that show up, look for "Active Business Integrations"

If Octoboard is not there, it means Octoboard was not connected to Facebook.

5. If you can see Octoboard, click on "View and Edit"

6. Make sure Octoboard has the following permissions:

Manage your Pages

Show a list of the Pages you manage

Show a list of the Pages you manage

Access your Page and App insights

If Octoboard does not have any of the above rights, it will not be able to either show your page in the ComboBox during Octoboard connection authorisation or you will not be able to display some metrics.

To ensure that Octoboard has all required permissions, do the following:

1. Check Octoboard in previous screen

2. Click "Remove" button

3. Go back to Octoboard and create Facebook Connection again

4. Make sure all permissions are given to Octoboard in the Popup window

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