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Automated Zendesk Talk Performance Report: Understanding Metrics, DevOps Analytics, and Marketing Insights

Automated Zendesk Talk Performance Report: Gain real-time insights into customer interactions and performance metrics with Octoboard's Marketing Analytics platform.

New marketing template — Zendesk Talk Performance
We have added a new data template "Zendesk Talk Performance" for automating Zendesk data reports. Use it to build engaging client reports and send business updates by email.
All your data in one place
Business features include
 
New marketing template — Zendesk Talk Performance
Automated reporting
Keyword rank tracker
Send data to Google Sheets
B2B lead generation
White label client portal
Send data to BigQuery
ChatGPT data insights
 
All your data in one place

New marketing template — Zendesk Talk Performance

We have added a new data template "Zendesk Talk Performance" for automating Zendesk data reports. Use it to build engaging client reports and send business updates by email.

All your data in one place
 
Business performance management dashboard shared

Share template "Zendesk Talk Performance" with your team

Add client portal to your website. Invite clients and team members and let them explore your collection data in dashboards and reports built using template "Zendesk Talk Performance".

Share with teams
Public links and embedding

Make your Zendesk data public in a shared dashboard. Embed data views into any page of your website. The setup is very easy and does not require IT support.

Secure and private
Manage Zendesk data visibility

You decide what data to share or to keep private. Access rights for individual users and clients is under your control.

Business performance management dashboard shared
 
Octoboard business cloud data dashboards for churn reduction

Showcase your Zendesk Talk Performance data

Create Zendesk graphs and metrics that demonstrate positive historical changes and results. Compare historical Zendesk KPI changes and prove ROI to any business with regular and automated reporting.

Octoboard business cloud data dashboards for churn reduction
 
White label client portal

Enable Zendesk client portal

Create and host white label client portal on your website using Zendesk data. Use our library of templates, place your logo and send automated reports in seconds.

Share data view links

Create public and private dashboards and reports using template "Zendesk Talk Performance". Embed data views into any page of your website. The setup is very easy and does not require IT support.

White label client portal
 
Automated cloud data insights

Use OpenAI and ChatGPT to indentify Zendesk data trends

Octoboard will constantly monitor data changes in the "Zendesk Talk Performance" template. We use ChatGPT and OpenAI to identify Zendesk trends and send regular updates.

Connect Zendesk once and enable our AI engine

We employ our own machine learning algorithms to automatically discover Zendesk trends that you may miss. Connect to your Zendesk data and receive insights in your Email box.

Automated cloud data insights
DEVOPS REPORTING TOOL / ZENDESK TALK PERFORMANCE

ZENDESK TALK PERFORMANCE

Key Zendesk Talk performance metrics

Template for generated report: Zendesk talk devops dashboard for business

In the fast-paced world of DevOps and marketing, keeping a real-time pulse on customer interactions and performance metrics is not just beneficial; it's essential. The evolution of customer service platforms, such as Zendesk Talk, has provided an abundance of data that, when leveraged correctly, can offer invaluable insights into the efficiency of service teams and the satisfaction of customers. However, managing and analyzing this data in real-time can be a daunting task. This is where Octoboard's Marketing Analytics platform shines, especially with its seamless integration with Zendesk Talk, to bring Devops Analytics dashboards to life.

Build marketing reports and keep track of your SEO and keywords rankings with Octoboard.



Understanding Zendesk Talk Metrics for DevOps Analytics

Zendesk Talk, a popular customer service tool, provides a variety of metrics that are critical for monitoring the performance of customer support operations. These metrics include:

  • li: Average Call Duration
  • li: Average Wait Time
  • li: Average Wrap Up Time
  • li: Total Call Duration
  • li: Total Calls
  • li: Total Voicemails
  • li: Total Wrap Up Time
  • li: Average Callback Time
  • li: Average Time to Answer
  • li: Total Callback Requests
  • li: Total Hangups
  • li: Total Hold Time
  • li: Agents by Average Wrapup Time
  • li: Agents by Answered Calls
  • li: Agents by Calls Missed
  • li: Agents Overview


These metrics serve as a foundation for understanding how efficiently and effectively customer support teams are operating. For instance, monitoring Average Wait Time helps identify peak hours and adjust staffing accordingly, while tracking Total Calls and Total Voicemails can reveal trends in customer engagement and potential areas for improvement in accessibility or support content.

Why Marketing Teams Need DevOps Analytics Dashboards

Marketing teams can significantly benefit from insights derived from Zendesk Talk metrics. Understanding customer interaction patterns, service levels, and response times can inform marketing strategies, customer experience improvements, and even product development. By integrating these metrics into a real-time DevOps Analytics dashboard through Octoboard, marketing teams gain immediate visibility into their Zendesk Talk performance.

This visibility is crucial for several reasons. Firstly, it enables teams to react swiftly to changes in customer service performance, ensuring that service levels remain high and customer satisfaction is not compromised. Secondly, it provides a data-driven basis for strategic decisions, from staffing and training to marketing campaigns and beyond.

Automate all your marketing reports. Save time and retain clients with Octoboard.



Automating Dashboard Creation with Octoboard

Octoboard's platform excels in automating the creation of DevOps Analytics dashboards, saving marketing teams countless hours that would otherwise be spent manually compiling reports. By leveraging the cloud data API offered by Zendesk Talk, Octoboard can continuously feed real-time data into custom dashboards. This automation extends to the creation of white-label client portals, enabling marketing agencies to offer branded analytics services with minimal effort.

The significance of this automation cannot be overstated. In addition to time savings, it ensures that data is always up-to-date and accurate, eliminating the risk of decisions based on outdated information.

Bringing PPC Reporting into One Place

In today's digital marketing landscape, managing multiple PPC channels can be overwhelming. Octoboard addresses this challenge by consolidating PPC reporting into a single platform. This consolidation allows for the reporting of advertising metrics such as impressions, user engagement, locations, and devices across all PPC channels. The importance of this feature lies in its ability to provide a holistic view of advertising performance, facilitating cross-channel optimization and strategy development.

Automate all your marketing reports. Save time and retain clients with Octoboard.



Advanced PPC Analytics for Marketing Agencies

Octoboard goes a step further with its advanced PPC Analytics module, enabling marketing teams to create new metrics, dimensions, and use advanced formulas to transform PPC data. This capability is particularly valuable for marketing agencies that manage campaigns across different locations and currencies. By building custom reports that cater to specific needs, agencies can offer differentiated services that deliver tangible value to their clients. For more details, visit Octoboard PPC Analytics module.

Automated Data Insights with Octoboard and OpenAI

One of the most innovative features of Octoboard is its ability to generate automated data insights using Zendesk Talk data through integration with OpenAI. This feature leverages machine learning to detect trends and anomalies in the data, providing marketing teams with actionable insights without the need for deep data analysis skills. By staying on top of marketing progress through automated trend detection, teams can ensure they are focusing their efforts where they will have the most significant impact. Learn more about this feature at Octoboard Generated ChatGPT/OpenAI feature.

Create cross-channel PPC reports. Monitor your ad spend across all platforms with Octoboard.



Google Sheets Data Export for Enhanced Accessibility

Recognizing the importance of data accessibility, Octoboard offers a Google Sheets data export feature. This add-on allows marketing teams to send cloud data directly to Google Sheets, facilitating easy sharing and further data manipulation. Whether it's for a quick review, a deep dive analysis, or sharing insights with stakeholders, the ability to export data to Google Sheets is a versatile tool for Zendesk Talk teams. Explore this feature at Octoboard Google Sheets add-on feature.

Conclusion

In conclusion, leveraging Zendesk Talk data through Octoboard's Marketing Analytics platform offers a comprehensive solution for monitoring and analyzing customer service performance in real-time. By automating the creation of DevOps Analytics dashboards and integrating advanced PPC analytics, marketing teams can save valuable time, gain actionable insights, and ultimately drive better business outcomes. The ability to export data to Google Sheets and generate automated insights using OpenAI enhances the flexibility and effectiveness of this approach. As marketing and customer service continue to converge, the importance of such analytics platforms will only grow, making them an indispensable tool for marketing teams aiming to stay ahead in a competitive landscape.

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Last reviewed:
14-Jun-24
Dashboards:
Reports:
Client portals:
White label:
Data refresh:
OpenAI Data insights:
Office TV output:
Multi-client:

"ZENDESK TALK PERFORMANCE" METRICS

AVERAGE CALL DURATION

Average time of call across all calls
Tips
Required plan: Zendesk Team
USE THIS METRIC

AVERAGE WAIT TIME

Average time caller spent in queue waiting to be routed to an agent
Tips
Required plan: Zendesk Team
USE THIS METRIC

AVERAGE WRAP-UP TIME

Average wrap-up time across all calls
Tips
Required plan: Zendesk Team
USE THIS METRIC

TOTAL CALL DURATION

Total duration of all calls
Tips
Required plan: Zendesk Team
USE THIS METRIC

TOTAL CALLS

Total number of inbound and outbound calls
Tips
Required plan: Zendesk Team
USE THIS METRIC

TOTAL VOICEMAILS

Total number of calls that went to voicemail for any reason
Tips
Required plan: Zendesk Team
USE THIS METRIC

TOTAL WRAP-UP TIME

Total wrap-up time across all calls
Tips
Required plan: Zendesk Team
USE THIS METRIC

AVERAGE CALLBACK TIME

Average callback time
Description
Average callback time a customer has been waiting for an agent in the queue. Excludes Available agents greeting
Tips
Required plan: Zendesk Professional
USE THIS METRIC

AVERAGE TIME TO ANSWER

Time from system response to agent connect
Description
Average time between system answering a call and customer being connected with an agent. Includes greetings and other recordings played
Tips
Required plan: Zendesk Professional
USE THIS METRIC

TOTAL CALLBACK REQUESTS

Total number of callback requests (successful or not)
Tips
Required plan: Zendesk Professional
USE THIS METRIC

TOTAL HUNG UPS

Total number of calls where customer hung up while waiting in the queue
Tips
Required plan: Zendesk Professional
USE THIS METRIC

TOTAL HOLD TIME

Total hold time across all calls
Tips
Required plan: Zendesk Professional
USE THIS METRIC

AGENTS BY WRAP-UP TIME

Average wrap-up time across all calls
Tips
Required plan: Zendesk Team
USE THIS METRIC

AGENTS BY ANSWERED CALLS

Total number of calls agents answered
Tips
Required plan: Zendesk Team
USE THIS METRIC

AGENTS BY CALLS MISSED

Total number of calls agents missed
Tips
Required plan: Zendesk Team
USE THIS METRIC

AGENTS OVERVIEW

Online agents ranking by answered calls and other metrics.
Tips
Required plan: Zendesk Team
USE THIS METRIC
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