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Freshdesk Support Team PerformanceReport: Automating DevOps Analytics with Octoboard

Discover how marketing teams can automate DevOps analytics reports using Freshdesk data and the Octoboard Marketing Analytics platform.

New marketing template — Freshdesk Support Team Performance (Report)
We have added a new data template "Freshdesk Support Team Performance (Report)" for automating Freshdesk data reports. Use it to build engaging client reports and send business updates by email.
All your data in one place
Business features include
 
New marketing template — Freshdesk Support Team Performance (Report)
Automated reporting
Keyword rank tracker
Send data to Google Sheets
B2B lead generation
White label client portal
Send data to BigQuery
ChatGPT data insights
 
All your data in one place

New marketing template — Freshdesk Support Team Performance (Report)

We have added a new data template "Freshdesk Support Team Performance (Report)" for automating Freshdesk data reports. Use it to build engaging client reports and send business updates by email.

All your data in one place
 
Business performance management dashboard shared

Share template "Freshdesk Support Team Performance (Report)" with your team

Add client portal to your website. Invite clients and team members and let them explore your collection data in dashboards and reports built using template "Freshdesk Support Team Performance (Report)".

Share with teams
Public links and embedding

Make your Freshdesk data public in a shared dashboard. Embed data views into any page of your website. The setup is very easy and does not require IT support.

Secure and private
Manage Freshdesk data visibility

You decide what data to share or to keep private. Access rights for individual users and clients is under your control.

Business performance management dashboard shared
 
Octoboard business cloud data dashboards for churn reduction

Showcase your Freshdesk Support Team Performance (Report) data

Create Freshdesk graphs and metrics that demonstrate positive historical changes and results. Compare historical Freshdesk KPI changes and prove ROI to any business with regular and automated reporting.

Octoboard business cloud data dashboards for churn reduction
 
White label client portal

Enable Freshdesk client portal

Create and host white label client portal on your website using Freshdesk data. Use our library of templates, place your logo and send automated reports in seconds.

Share data view links

Create public and private dashboards and reports using template "Freshdesk Support Team Performance (Report)". Embed data views into any page of your website. The setup is very easy and does not require IT support.

White label client portal
 
Automated cloud data insights

Use OpenAI and ChatGPT to indentify Freshdesk data trends

Octoboard will constantly monitor data changes in the "Freshdesk Support Team Performance (Report)" template. We use ChatGPT and OpenAI to identify Freshdesk trends and send regular updates.

Connect Freshdesk once and enable our AI engine

We employ our own machine learning algorithms to automatically discover Freshdesk trends that you may miss. Connect to your Freshdesk data and receive insights in your Email box.

Automated cloud data insights
DEVOPS REPORTING TOOL / FRESHDESK SUPPORT TEAM PERFORMANCE (REPORT)

FRESHDESK SUPPORT TEAM PERFORMANCE (REPORT)

Freshdesk dashboard for startups and support teams

Template for generated report: Zendesk online support dashboard for startups
### Automated DevOps Analytics Report: Freshdesk Metrics Overview

In the fast-paced world of DevOps, where continuous integration and continuous delivery (CI/CD) practices are paramount, the ability to monitor, analyze, and respond to operational metrics in real time is critical. This blog post delves into how marketing teams can leverage the Octoboard Marketing Analytics platform, utilizing Freshdesk data, to automate DevOps analytics reports, thereby showcasing their work efficiently to end clients. We will explore the importance of various Freshdesk metrics, the integration of OpenAI's ChatGPT for trend analysis, the significance of automating these reports, and how such automation aligns with broader marketing goals, including performance on Google Analytics 4 (GA4).

Automate all your marketing reports and use our free Open AI connection to capture new data trends with Octoboard.

### Freshdesk Metrics and Their Importance in DevOps Analytics

Freshdesk, a comprehensive customer support software, provides several metrics that are invaluable for DevOps analytics. These include:

  • **Freshdesk Tickets**: Tracks the number and types of customer issues reported.
  • **Freshdesk Resolved**: Measures the efficiency of issue resolution processes.
  • **Freshdesk CSAT**: Customer Satisfaction Score, indicating the quality of support.
  • **Freshdesk Response Time**: The speed at which customer queries are initially addressed.
  • **Freshdesk Feed**: Real-time updates on ticket status and agent activity.
  • **Freshdesk Resolve Time**: The duration taken to fully resolve issues.
  • **Freshdesk Unassigned**: Tickets that are yet to be assigned to a support agent.
  • **Freshdesk Priority, Status, Type, Source**: Categorizes tickets by their urgency, current state, nature, and origin.
  • **Freshdesk Agents Ranking**: Evaluates the performance of support agents.


These metrics are crucial for DevOps teams as they provide insights into the effectiveness of their support operations, areas needing improvement, and overall customer satisfaction. Monitoring and analyzing these metrics helps in refining support strategies, optimizing response times, and ultimately improving the quality of customer service.

### Automating DevOps Analytics Reporting

The automation of DevOps analytics reporting, particularly through platforms like Octoboard, transforms the way marketing teams operate. By leveraging cloud data APIs offered by Freshdesk, Octoboard automates the collection, analysis, and presentation of these vital metrics. This not only saves hundreds of hours that would otherwise be spent on manual report generation but also ensures that reports are generated with consistency and accuracy, providing regular insights into the DevOps team's performance.

Automated reports can be scheduled for distribution via email or Slack, keeping teams and management updated on a weekly or monthly basis. This consistent visibility into DevOps analytics efforts is crucial for understanding the impact of these efforts on customer satisfaction and operational efficiency. It also aids in identifying trends, forecasting potential issues, and making data-driven decisions.

Create marketing reports and use ChatGPT and Open AI to monitor data trends with Octoboard.

### Content Creation and GA4 Ranking

In the realm of digital marketing, content is king. The automation of DevOps analytics reports plays a significant role in content creation strategies, particularly in achieving higher rankings on Google Analytics 4 (GA4). By analyzing trends and performance metrics, marketing teams can create targeted content that addresses the specific needs and interests of their audience. This, in turn, improves search engine visibility and drives more organic traffic to their site, enhancing brand recognition and customer engagement.

### Bringing DevOps Analytics Reporting Together

One of the key advantages of using the Octoboard Analytics platform is its ability to consolidate all DevOps analytics reporting in one place. This centralization of data and reports simplifies the monitoring process, making it easier for teams to access, analyze, and share insights. It eliminates the need to toggle between multiple tools and platforms, thereby enhancing productivity and ensuring a holistic view of DevOps operations.

### Advanced PPC Analytics Module

For marketing agencies, the ability to build and customize metrics, dimensions, and formulas is paramount. The Octoboard PPC Analytics module addresses this need by offering advanced functionalities that enable teams to transform PPC data across different channels, locations, and currencies. This feature is invaluable for agencies looking to optimize their PPC strategies, tailor their reporting to specific client needs, and ultimately drive better campaign performance.

Learn more about this feature here.

### Automated Data Detection of Trends

Octoboard's integration with OpenAI's ChatGPT engine for automated data detection of trends using Freshdesk metrics is a game-changer for marketing agencies. This feature enables the platform to select the latest trends and send updates, providing marketing teams with actionable insights into their performance and progress. Staying on top of these trends is essential for ensuring that marketing strategies remain relevant and effective in an ever-changing digital landscape.

Create cross-channel PPC reports. Monitor your ad spend across all platforms with Octoboard.

Discover more about this capability here.

### Google Sheets Data Export Feature

The Google Sheets data export feature offered by Octoboard adds another layer of flexibility and accessibility to DevOps analytics reporting. By enabling the export of Freshdesk data to Google Sheets, marketing teams can easily share, collaborate on, and further analyze data outside the Octoboard platform. This feature is particularly useful for teams that prefer to work within the Google ecosystem or require additional data manipulation and visualization capabilities.

Explore the Google Sheets add-on here.

### Conclusion

In conclusion, the automation of DevOps analytics reporting using Freshdesk data and the Octoboard platform offers a comprehensive solution for marketing teams looking to showcase their work, improve operational efficiency, and drive marketing strategies based on data-driven insights. By leveraging these advanced tools and features, teams can save time, enhance productivity, and maintain a competitive edge in the digital marketplace.
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Last reviewed:
1-Jul-24
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Reports:
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"FRESHDESK SUPPORT TEAM PERFORMANCE (REPORT)" METRICS

TICKETS CREATED

Number of support tickets raised daily
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TICKETS RESOLVED

Number of support tickets resolved each day
USE THIS METRIC

CSAT

Percentage of good customer satisfaction rating
USE THIS METRIC

RESPONSE TIME

Average time it takes for ticket to be resolved
USE THIS METRIC

TICKETS FEED

Recent tickets
USE THIS METRIC

RESOLUTION TIME

Time it takes to solve a support ticket
USE THIS METRIC

TICKETS UNASSIGNED

Number of unassigned tickets
USE THIS METRIC

TICKETS PRIORITY

Tickets priority breakdown
USE THIS METRIC

TICKETS STATUS

Tickets status breakdown
USE THIS METRIC

TICKETS TYPE

Tickets type breakdown
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TICKETS SOURCE

Tickets source breakdown
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AGENTS RANKING

Agents ranked by tickets
USE THIS METRIC
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