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How to use LiveChat data to build office dashboards and capture data trends using OpenAI / ChatGPT AI capabilities.

Learn about the significance of LiveChat metrics for DevOps teams and how they can optimize processes and enhance system performance.

New marketing template — LiveChat for Support Teams
We have added a new data template "LiveChat for Support Teams" for automating LiveChat data reports. Use it to build engaging client reports and send business updates by email.
All your data in one place
Business features include
 
New marketing template — LiveChat for Support Teams
Automated reporting
Keyword rank tracker
Send data to Google Sheets
B2B lead generation
White label client portal
Send data to BigQuery
ChatGPT data insights
 
All your data in one place

New marketing template — LiveChat for Support Teams

We have added a new data template "LiveChat for Support Teams" for automating LiveChat data reports. Use it to build engaging client reports and send business updates by email.

All your data in one place
 
Business performance management dashboard shared

Share template "LiveChat for Support Teams" with your team

Add client portal to your website. Invite clients and team members and let them explore your collection data in dashboards and reports built using template "LiveChat for Support Teams".

Share with teams
Public links and embedding

Make your LiveChat data public in a shared dashboard. Embed data views into any page of your website. The setup is very easy and does not require IT support.

Secure and private
Manage LiveChat data visibility

You decide what data to share or to keep private. Access rights for individual users and clients is under your control.

Business performance management dashboard shared
 
Octoboard business cloud data dashboards for churn reduction

Showcase your LiveChat for Support Teams data

Create LiveChat graphs and metrics that demonstrate positive historical changes and results. Compare historical LiveChat KPI changes and prove ROI to any business with regular and automated reporting.

Octoboard business cloud data dashboards for churn reduction
 
White label client portal

Enable LiveChat client portal

Create and host white label client portal on your website using LiveChat data. Use our library of templates, place your logo and send automated reports in seconds.

Share data view links

Create public and private dashboards and reports using template "LiveChat for Support Teams". Embed data views into any page of your website. The setup is very easy and does not require IT support.

White label client portal
 
Automated cloud data insights

Use OpenAI and ChatGPT to indentify LiveChat data trends

Octoboard will constantly monitor data changes in the "LiveChat for Support Teams" template. We use ChatGPT and OpenAI to identify LiveChat trends and send regular updates.

Connect LiveChat once and enable our AI engine

We employ our own machine learning algorithms to automatically discover LiveChat trends that you may miss. Connect to your LiveChat data and receive insights in your Email box.

Automated cloud data insights
DEVOPS REPORTING TOOL / LIVECHAT FOR SUPPORT TEAMS

LIVECHAT FOR SUPPORT TEAMS

LiveChat support dashboard for startups and marketing agencies.

Template for generated report: Livechat online support dashboard for startups

Understanding the Significance of LiveChat Metrics for DevOps Teams

DevOps teams, at their core, are problem solvers. A significant part of their role revolves around optimizing processes, ensuring seamless integrations, and enhancing system performance. As companies increasingly rely on customer support platforms like LiveChat to cater to their clientele, the intersection between DevOps and customer service becomes more apparent. Understanding the performance of LiveChat operations becomes vital not just for customer service reps, but also for the DevOps teams who support and maintain these platforms.

Automate all your marketing reports and use our free Open AI connection to capture new data trends with Octoboard.



The Role of Key LiveChat Metrics

To optimize and improve, one must first measure. The following metrics provide a comprehensive overview of LiveChat operations:

  • Livechat Total Chats: A count of all the conversations happening on the platform.
  • Livechat New Tickets: Monitoring the inflow of customer issues.
  • Livechat Solved Tickets: Track the efficiency and speed of resolving customer queries.
  • Livechat Rating: A direct reflection of customer satisfaction.
  • Livechat Greetings: The initial engagement factor which can determine the course of the chat.
  • Livechat Availability: Monitoring the uptime and ensuring seamless customer support.
  • Livechat First Response: Time taken to address a customer after initial contact.
  • Livechat Waiting: The time a customer waits before being attended to.
  • Livechat Resolution: Time taken to comprehensively resolve a customer's issue.
  • Livechat Abandoned Visitors: Those who left without getting their issues addressed.
  • Livechat Queued Visitors: Clients waiting in line for assistance.


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Why DevOps Teams Should Pay Attention

Each of these metrics plays a pivotal role in understanding the overall performance of the LiveChat application. For DevOps teams, these metrics are more than just numbers. They represent user experiences, system efficiency, and potential bottlenecks. By closely observing and analyzing these metrics, DevOps teams can identify areas of improvement, ensure system stability, and streamline processes.

The Power of Office Dashboards

In a dynamic environment where things change rapidly, real-time data becomes invaluable. Office dashboards, prominently displayed on TV screens, become a central hub for teams to get a snapshot of their performance. By having a clear visual representation of customer service data, teams can:

  • Stay informed about real-time performance metrics.
  • Identify areas of concern immediately.
  • Foster a sense of accountability and motivation among team members.
  • Encourage data-driven decision-making.


Create marketing reports and use ChatGPT and Open AI to monitor data trends with Octoboard.



Automating Insights with Octoboard

Harnessing the power of automation and artificial intelligence, Octoboard's Data Analytics platform integrates seamlessly with LiveChat to provide in-depth insights. By leveraging Octoboard's ChatGPT/OpenAI feature, teams can gain automated data-driven insights, making it easier to detect trends and anomalies. This level of automation ensures that DevOps teams can proactively address issues, optimize processes, and deliver an impeccable customer experience.

Final Thoughts

For DevOps teams, the key to optimization lies in continuous monitoring, understanding, and improvement. With platforms like Octoboard and the essential metrics from LiveChat, teams are better equipped to ensure top-notch system performance, ultimately leading to satisfied customers and efficient operations.

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GET THIS TEMPLATE
Last reviewed:
1-Apr-24
Dashboards:
Reports:
Client portals:
White label:
Data refresh:
OpenAI Data insights:
Office TV output:
Multi-client:

"LIVECHAT FOR SUPPORT TEAMS" METRICS

TOTAL CHATS

Total number of chat
USE THIS METRIC

NEW TICKETS

New tickets raised
USE THIS METRIC

SOLVED TICKETS

Solved tickets over time
USE THIS METRIC

QUEUED VISITORS

Queued visitors over time
USE THIS METRIC

CHAT SATISFACTION

Chat satisfaction over time
USE THIS METRIC

GREETINGS CONVERSION

Greetings conversion over time
USE THIS METRIC

CHAT AVAILABILITY

Chat availability over time
USE THIS METRIC

TICKET RESPONSE TIME

Average ticket first time response
USE THIS METRIC

CHAT WAITING TIME

Average chat waiting time
USE THIS METRIC

RESOLUTION TIME

Issue (ticket) resolution time.
USE THIS METRIC

QUEUE ABANDONMENT

Queue abandonment over time
USE THIS METRIC
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