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Best automated LiveChat reports for marketing teams

Build automated marketing reports for your analytics teams and clients using LiveChat data.

Automate LiveChat reports and dashboards
Connect LiveChat data and create automated reports and dashboards
Automated marketing reports
Business features include
 
Automated LiveChat reporting
Automated LiveChat reporting
Automated reporting
Keyword rank tracker
Send data to Google Sheets
B2B lead generation
White label client portal
Send data to BigQuery
ChatGPT data insights
 
Automated marketing reports

Automate LiveChat reports and dashboards

Connect LiveChat data and create automated reports and dashboards

Multi-channel templates for LiveChat

We created over 300 professional reports for you to use. Modify LiveChat data reports or create new reports from scratch.
Automated marketing reports
 
Seo client reporting templates for agencies

Build LiveChat reports quickly — Use our templates

No need to study all LiveChat metrics or build reports from scratch. We have created over 350 templates for your dashboards and reports for you to choose from.
You can also create custom LiveChat reports or modify any of the existing templates.
Seo client reporting templates for agencies
 
Octoboard business cloud data dashboards for churn reduction

Showcase your LiveChat data

Show how hard you work for your clients. Create LiveChat graphs and metrics that demonstrate positive historical changes and results.
Compare historical LiveChat KPI changes and prove ROI to any business with regular and automated reporting.
Octoboard business cloud data dashboards for churn reduction
 
White label client portal

Enable white label client portal

Create and host white label client portal on your website using LiveChat data. Use our library of templates, place your logo and send automated reports in seconds.

Share data view links

Create public and private LiveChat dashboards and reports. Embed data views into any page of your website. Setup is very easy and does not require IT support.
White label client portal
 
Automated cloud data insights

Use OpenAI and ChatGPT to indentify LiveChat data trends

Octoboard will constantly monitor LiveChat data changes for you. We use ChatGPT and OpenAI to identify LiveChat trends and send regular updates.

Connect once and enable our AI engine

We employ our own machine learning algorithms to automatically discover LiveChat trends that you may miss. Connect to your LiveChat data and receive insights in your Email box.
Automated cloud data insights

LIVECHAT REPORTING

Online chats and support team performance from LiveChat.

Octoboard data dashboard: Livechat application dashboard

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities. It was first launched in 2002 and is offered as a SaaS (software as a service) model.

Companies use LiveChat as a single point of contact to manage from one software all customer service and online sales activities that normally are provided using different channels (chat, email and social media) and multiple tools. LiveChat is used by over 22,000 paid customers from 150 countries.

Notes
To connect to LiveChat enter your usual LiveChat login details. Octoboard requires read-only access.
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Last reviewed:
20-Sept-23
Dashboards:
Reports:
Client portals:
White label:
Data refresh:
OpenAI Data insights:
Office TV output:
Multi-client:

LiveChat metrics

TOTAL CHATS

Total number of chat
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NEW TICKETS

New tickets raised
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SOLVED TICKETS

Solved tickets over time
USE THIS METRIC

QUEUED VISITORS

Queued visitors over time
USE THIS METRIC

CHAT SATISFACTION

Chat satisfaction over time
USE THIS METRIC

GREETINGS CONVERSION

Greetings conversion over time
USE THIS METRIC

CHAT AVAILABILITY

Chat availability over time
USE THIS METRIC

TICKET RESPONSE TIME

Average ticket first time response
USE THIS METRIC

CHAT WAITING TIME

Average chat waiting time
USE THIS METRIC

RESOLUTION TIME

Issue (ticket) resolution time.
USE THIS METRIC

QUEUE ABANDONMENT

Queue abandonment over time
USE THIS METRIC
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