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How to create dashboards and reports using LiveChat data and improve devops teams' performance. Use Octoboard to detect data trends and export data to Google Sheets.

Octoboard data analytics platform helps devops teams build dashboards and performance reports by integrating LiveChat data.

Automate LiveChat reports and dashboards
Connect LiveChat data and create automated reports and dashboards
Automated marketing reports
Business features include
 
Automated LiveChat reporting
Automated reporting
Keyword rank tracker
Send data to Google Sheets
B2B lead generation
White label client portal
Send data to BigQuery
ChatGPT data insights
 
Automated marketing reports

Automate LiveChat reports and dashboards

Connect LiveChat data and create automated reports and dashboards

Multi-channel templates for LiveChat

We created over 300 professional reports for you to use. Modify LiveChat data reports or create new reports from scratch.

Automated marketing reports
 
Seo client reporting templates for agencies

Build LiveChat reports quickly — Use our templates

No need to study all LiveChat metrics or build reports from scratch. We have created over 350 templates for your dashboards and reports for you to choose from.
You can also create custom LiveChat reports or modify any of the existing templates.

Seo client reporting templates for agencies
 
Octoboard business cloud data dashboards for churn reduction

Showcase your LiveChat data

Show how hard you work for your clients. Create LiveChat graphs and metrics that demonstrate positive historical changes and results.

Compare historical LiveChat KPI changes and prove ROI to any business with regular and automated reporting.

Octoboard business cloud data dashboards for churn reduction
 
White label client portal

Enable white label client portal

Create and host white label client portal on your website using LiveChat data. Use our library of templates, place your logo and send automated reports in seconds.

Share data view links

Create public and private LiveChat dashboards and reports. Embed data views into any page of your website. Setup is very easy and does not require IT support.

White label client portal
 
Automated cloud data insights

Use OpenAI and ChatGPT to indentify LiveChat data trends

Octoboard will constantly monitor LiveChat data changes for you. We use ChatGPT and OpenAI to identify LiveChat trends and send regular updates.

Connect once and enable our AI engine

We employ our own machine learning algorithms to automatically discover LiveChat trends that you may miss. Connect to your LiveChat data and receive insights in your Email box.

Automated cloud data insights

LIVECHAT REPORTING

Online chats and support team performance from LiveChat.

Octoboard data dashboard: Livechat application dashboard

LiveChat Integration: Building Automated LiveChat DevOps Analytics Reports Using Octoboard

Understanding LiveChat Metrics for Enhanced Marketing Insights

In the dynamic world of digital marketing, understanding customer interactions and service efficiency is paramount. LiveChat data metrics play a crucial role in achieving this understanding. By analyzing metrics such as Total Chats, New and Solved Tickets, Chat Ratings, Greetings, Availability, First Response Time, Waiting Time, Resolution Rate, Abandoned and Queued Visitors, marketing teams can gain invaluable insights into customer engagement and service effectiveness.

These metrics allow teams to assess the performance of their customer service and support channels. For instance, tracking the number of Total Chats and New Tickets can help gauge the demand for support, while Solved Tickets and Resolution Rate provide insights into the efficiency and effectiveness of the team in addressing customer issues. The Chat Rating metric serves as a direct reflection of customer satisfaction, and metrics like First Response and Waiting Time are critical for evaluating the responsiveness of the service team.

Save time by automating your reports, grow revenue and retain customers with Octoboard.



Automating DevOps Analytics with Octoboard

Leveraging Octoboard’s analytics platform to automate the generation of DevOps Analytics reports saves marketing teams countless hours. By automatically compiling LiveChat data into comprehensive reports, teams can effortlessly track their performance over time. This automation allows for regular dispatch of weekly or monthly reports to team members and management, ensuring that everyone is up-to-date with the latest insights and developments.

Automation of such reports is not just a matter of convenience; it’s a strategic tool that provides continuous visibility into the team’s efforts in DevOps Analytics. This regular reporting helps in identifying trends, assessing the impact of changes made, and making informed decisions for future strategies.

Consolidating DevOps Analytics Across Multiple Channels

In today’s multifaceted digital environment, marketing teams often work across various platforms and channels. Octoboard’s ability to bring all DevOps Analytics reporting into one unified platform is invaluable. It eliminates the need to toggle between different systems, providing a cohesive view of all marketing activities. This centralized approach is crucial for comprehensive analysis, allowing teams to see the bigger picture and understand how different channels and strategies interplay and contribute to the overall objectives.

Empowering PPC Analytics with Advanced Features

For marketing agencies, the ability to customize and enhance PPC analytics is crucial. Octoboard’s advanced PPC Analytics module addresses this need brilliantly. It allows for the creation of new metrics, dimensions, and the use of advanced formulas to transform PPC data across various channels, locations, and currencies. This feature is particularly valuable for agencies managing campaigns globally or in multiple markets, where currency conversions and localized strategies play a key role.

Create cross-platform PPC reports, send your data to BigQuery, Looker Studio and build your own data warehouse.



Discover more about this robust feature at Octoboard PPC Analytics Module.

Automating Data Trends and Insights with Octoboard and OpenAI

The integration of OpenAI capabilities with Octoboard adds a new dimension to data analysis. By automating the detection of trends using LiveChat metrics, marketing teams can stay ahead of the curve. This feature not only saves time but also brings a level of sophistication to data analysis, enabling teams to identify patterns and insights that might be missed through manual analysis.

This proactive approach to trend detection and analysis ensures that marketing agencies and teams are not just monitoring their activities but are also strategically aligned with emerging trends and customer behaviors.

Learn more about this innovative feature at Octoboard Automated Data Insights.

Enhancing Data Management with Google Sheets Integration

The ability to export LiveChat data to Google Sheets through Octoboard's add-on is a game-changer for data management and accessibility. This feature allows marketing teams to further manipulate and analyze their data in a familiar and versatile environment. Google Sheets integration facilitates easy sharing and collaboration, enabling teams to work together on data-driven strategies and reports.

Automate all your marketing reports. Save time and retain clients with Octoboard.



The flexibility and ease of use provided by Google Sheets make it an ideal platform for custom report creation, data visualization, and in-depth analysis, catering to the specific needs and preferences of different teams and stakeholders.

Explore the possibilities of this feature at Octoboard Google Sheets Add-on.

In today's fast-paced digital landscape, efficient and effective data analysis is key to the success of any marketing strategy. The integration of LiveChat data with Octoboard's comprehensive analytics and reporting tools offers an unparalleled advantage. By automating and centralizing DevOps Analytics, providing advanced PPC analytics capabilities, enabling trend detection with OpenAI, and offering seamless Google Sheets integration, Octoboard is revolutionizing the way marketing teams approach and utilize data. These tools not only save time but also provide deep insights and a strategic edge in a competitive market.

Notes
To connect to LiveChat enter your usual LiveChat login details. Octoboard requires read-only access.
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Last reviewed:
31-Mar-24
Dashboards:
Reports:
Client portals:
White label:
Data refresh:
OpenAI Data insights:
Office TV output:
Multi-client:

Automated data reports enabled by Octoboard software

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OCTOBOARD dashboards, templates and reports gallery: Livechat online support dashboard for startups

LIVECHAT FOR SUPPORT TEAMS

LiveChat support dashboard for startups and marketing agencies.
Click for details...
OCTOBOARD dashboards, templates and reports gallery: Livechat online support dashboard for startups

LIVECHAT FOR SUPPORT TEAMS (REPORT)

LiveChat support dashboard for startups and marketing agencies.

LiveChat metrics

TOTAL CHATS

Total number of chat
USE THIS METRIC

NEW TICKETS

New tickets raised
USE THIS METRIC

SOLVED TICKETS

Solved tickets over time
USE THIS METRIC

QUEUED VISITORS

Queued visitors over time
USE THIS METRIC

CHAT SATISFACTION

Chat satisfaction over time
USE THIS METRIC

GREETINGS CONVERSION

Greetings conversion over time
USE THIS METRIC

CHAT AVAILABILITY

Chat availability over time
USE THIS METRIC

TICKET RESPONSE TIME

Average ticket first time response
USE THIS METRIC

CHAT WAITING TIME

Average chat waiting time
USE THIS METRIC

RESOLUTION TIME

Issue (ticket) resolution time.
USE THIS METRIC

QUEUE ABANDONMENT

Queue abandonment over time
USE THIS METRIC
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