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Best automated Zendesk reports for marketing teams
Build automated marketing reports for your analytics teams and clients using Zendesk data.
Automate Zendesk reports and dashboards
Connect Zendesk data and create automated reports and dashboards
Business features include
Automated Zendesk reporting
Automated Zendesk reporting
Automated reporting
Keyword rank tracker
Send data to Google Sheets
B2B lead generation
White label client portal
Send data to BigQuery
ChatGPT data insights
Automate Zendesk reports and dashboards
Connect Zendesk data and create automated reports and dashboards
Multi-channel templates for Zendesk
We created over 300 professional reports for you to use. Modify Zendesk data reports or create new reports from scratch.
Build Zendesk reports quickly — Use our templates
No need to study all Zendesk metrics or build reports from scratch. We have created over 350 templates for your dashboards and reports for you to choose from.
You can also create custom Zendesk reports or modify any of the existing templates.
You can also create custom Zendesk reports or modify any of the existing templates.
Showcase your Zendesk data
Show how hard you work for your clients. Create Zendesk graphs and metrics that demonstrate positive historical changes and results.
Compare historical Zendesk KPI changes and prove ROI to any business with regular and automated reporting.
Enable white label client portal
Create and host white label client portal on your website using Zendesk data. Use our library of templates, place your logo and send automated reports in seconds.
Share data view links
Create public and private Zendesk dashboards and reports. Embed data views into any page of your website. Setup is very easy and does not require IT support.
Use OpenAI and ChatGPT to indentify Zendesk data trends
Octoboard will constantly monitor Zendesk data changes for you. We use ChatGPT and OpenAI to identify Zendesk trends and send regular updates.
Connect once and enable our AI engine
We employ our own machine learning algorithms to automatically discover Zendesk trends that you may miss. Connect to your Zendesk data and receive insights in your Email box.
DEVOPS REPORTING TOOL / ZENDESK
ZENDESK REPORTING
Zendesk ticket count metrics by status, user, and satisfaction ratings.
Zendesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see these metric groups in Octoboard:
- Tickets statistics
- Activity streams
- Agents rankings
Important: Zendesk Team, Professional or Entreprise plans may be required for some Zendesk Talk metrics to be displayed.
Notes
Use your standard Zendesk login and subdomain (subdomain.zendesk.com) to start collecting data. Octoboard requires read-only access.
Zendesk metrics
TICKETS CREATED
Number of support tickets raised daily
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TICKETS RESOLVED
Number of support tickets resolved each day
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CSAT
Percentage of good customer satisfaction rating
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RESPONSE TIME
Average time of first response
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ACTIVITY FEED
Recent tickets
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RESOLUTION TIME
Average time it takes for ticket to be resolved
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TICKETS UNRESOLVED
Number of unresolved tickets
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TICKETS UNASSIGNED
Number of unassigned tickets
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TICKETS PRIORITY
Tickets priority breakdown
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TICKETS STATUS
Tickets status breakdown
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TICKETS TYPE
Tickets type breakdown
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AGENTS RANKING
Agents ranked by tickets
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LIVE TICKETS
Real-time live tickets feed.
Description
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). Tabular format is used. Suitable for Office TV dashboards.
This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
USE THIS METRIC
TICKETS FEED
Real-time live tickets feed.
Description
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). It uses compact format suitable for online data displays and for easier data sharing.
This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
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AVERAGE CALL DURATION
Average time of call across all calls
Tips
Required plan: Zendesk Team
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AVERAGE WAIT TIME
Average time caller spent in queue waiting to be routed to an agent
Tips
Required plan: Zendesk Team
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AVERAGE WRAP-UP TIME
Average wrap-up time across all calls
Tips
Required plan: Zendesk Team
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TOTAL CALL DURATION
Total duration of all calls
Tips
Required plan: Zendesk Team
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TOTAL CALLS
Total number of inbound and outbound calls
Tips
Required plan: Zendesk Team
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TOTAL VOICEMAILS
Total number of calls that went to voicemail for any reason
Tips
Required plan: Zendesk Team
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TOTAL WRAP-UP TIME
Total wrap-up time across all calls
Tips
Required plan: Zendesk Team
USE THIS METRIC
AVERAGE CALLBACK TIME
Average callback time
Description
Average callback time a customer has been waiting for an agent in the queue. Excludes Available agents greeting
Tips
Required plan: Zendesk Professional
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AVERAGE ON HOLD TIME
Average time caller spent on hold per call
Description
Source: Account Overview
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AVERAGE TIME TO ANSWER
Time from system response to agent connect
Description
Average time between system answering a call and customer being connected with an agent. Includes greetings and other recordings played
Tips
Required plan: Zendesk Professional
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TOTAL CALLBACK REQUESTS
Total number of callback requests (successful or not)
Tips
Required plan: Zendesk Professional
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TOTAL HUNG UPS
Total number of calls where customer hung up while waiting in the queue
Tips
Required plan: Zendesk Professional
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TOTAL HOLD TIME
Total hold time across all calls
Tips
Required plan: Zendesk Professional
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TOTAL INBOUND CALLS
Total number of inbound calls
Tips
Required plan: Zendesk Professional
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TOTAL OUTBOUND CALLS
Total number of outbound calls
Tips
Required plan: Zendesk Professional
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AGENTS BY WRAP-UP TIME
Average wrap-up time across all calls
Tips
Required plan: Zendesk Team
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AGENTS BY ANSWERED CALLS
Total number of calls agents answered
Tips
Required plan: Zendesk Team
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AGENTS BY CALLS DENIED
Total number of calls agents denied
Tips
Required plan: Zendesk Team
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AGENTS BY CALLS MISSED
Total number of calls agents missed
Tips
Required plan: Zendesk Team
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AGENTS BY TALK TIME
Total talk time across all calls (excludes hold time and consultation)
Tips
Required plan: Zendesk Team
USE THIS METRIC
AGENTS OVERVIEW
Online agents ranking by answered calls and other metrics.
Tips
Required plan: Zendesk Team
USE THIS METRIC
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