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Best automated Zendesk reports for marketing teams

Build automated marketing reports for your analytics teams and clients using Zendesk data.

Automate Zendesk reports and dashboards
Connect Zendesk data and create automated reports and dashboards
Automated marketing reports
Business features include
 
Automated Zendesk reporting
Automated Zendesk reporting
Automated reporting
Keyword rank tracker
Send data to Google Sheets
B2B lead generation
White label client portal
Send data to BigQuery
ChatGPT data insights
 
Automated marketing reports

Automate Zendesk reports and dashboards

Connect Zendesk data and create automated reports and dashboards

Multi-channel templates for Zendesk

We created over 300 professional reports for you to use. Modify Zendesk data reports or create new reports from scratch.
Automated marketing reports
 
Seo client reporting templates for agencies

Build Zendesk reports quickly — Use our templates

No need to study all Zendesk metrics or build reports from scratch. We have created over 350 templates for your dashboards and reports for you to choose from.
You can also create custom Zendesk reports or modify any of the existing templates.
Seo client reporting templates for agencies
 
Octoboard business cloud data dashboards for churn reduction

Showcase your Zendesk data

Show how hard you work for your clients. Create Zendesk graphs and metrics that demonstrate positive historical changes and results.
Compare historical Zendesk KPI changes and prove ROI to any business with regular and automated reporting.
Octoboard business cloud data dashboards for churn reduction
 
White label client portal

Enable white label client portal

Create and host white label client portal on your website using Zendesk data. Use our library of templates, place your logo and send automated reports in seconds.

Share data view links

Create public and private Zendesk dashboards and reports. Embed data views into any page of your website. Setup is very easy and does not require IT support.
White label client portal
 
Automated cloud data insights

Use OpenAI and ChatGPT to indentify Zendesk data trends

Octoboard will constantly monitor Zendesk data changes for you. We use ChatGPT and OpenAI to identify Zendesk trends and send regular updates.

Connect once and enable our AI engine

We employ our own machine learning algorithms to automatically discover Zendesk trends that you may miss. Connect to your Zendesk data and receive insights in your Email box.
Automated cloud data insights

ZENDESK REPORTING

Zendesk ticket count metrics by status, user, and satisfaction ratings.

Octoboard data dashboard: Zendesk application dashboard

Zendesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see these metric groups in Octoboard:

  • Tickets statistics
  • Activity streams
  • Agents rankings


  • Important: Zendesk Team, Professional or Entreprise plans may be required for some Zendesk Talk metrics to be displayed.

Notes
Use your standard Zendesk login and subdomain (subdomain.zendesk.com) to start collecting data. Octoboard requires read-only access.
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Last reviewed:
19-Sept-23
Dashboards:
Reports:
Client portals:
White label:
Data refresh:
OpenAI Data insights:
Office TV output:
Multi-client:

Zendesk metrics

TICKETS CREATED

Number of support tickets raised daily
USE THIS METRIC

TICKETS RESOLVED

Number of support tickets resolved each day
USE THIS METRIC

CSAT

Percentage of good customer satisfaction rating
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RESPONSE TIME

Average time of first response
USE THIS METRIC

ACTIVITY FEED

Recent tickets
USE THIS METRIC

RESOLUTION TIME

Average time it takes for ticket to be resolved
USE THIS METRIC

TICKETS UNRESOLVED

Number of unresolved tickets
USE THIS METRIC

TICKETS UNASSIGNED

Number of unassigned tickets
USE THIS METRIC

TICKETS PRIORITY

Tickets priority breakdown
USE THIS METRIC

TICKETS STATUS

Tickets status breakdown
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TICKETS TYPE

Tickets type breakdown
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AGENTS RANKING

Agents ranked by tickets
USE THIS METRIC

LIVE TICKETS

Real-time live tickets feed.
Description
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). Tabular format is used. Suitable for Office TV dashboards.

This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
USE THIS METRIC

TICKETS FEED

Real-time live tickets feed.
Description
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). It uses compact format suitable for online data displays and for easier data sharing.

This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
USE THIS METRIC

AVERAGE CALL DURATION

Average time of call across all calls
Tips
Required plan: Zendesk Team
USE THIS METRIC

AVERAGE WAIT TIME

Average time caller spent in queue waiting to be routed to an agent
Tips
Required plan: Zendesk Team
USE THIS METRIC

AVERAGE WRAP-UP TIME

Average wrap-up time across all calls
Tips
Required plan: Zendesk Team
USE THIS METRIC

TOTAL CALL DURATION

Total duration of all calls
Tips
Required plan: Zendesk Team
USE THIS METRIC

TOTAL CALLS

Total number of inbound and outbound calls
Tips
Required plan: Zendesk Team
USE THIS METRIC

TOTAL VOICEMAILS

Total number of calls that went to voicemail for any reason
Tips
Required plan: Zendesk Team
USE THIS METRIC

TOTAL WRAP-UP TIME

Total wrap-up time across all calls
Tips
Required plan: Zendesk Team
USE THIS METRIC

AVERAGE CALLBACK TIME

Average callback time
Description
Average callback time a customer has been waiting for an agent in the queue. Excludes Available agents greeting
Tips
Required plan: Zendesk Professional
USE THIS METRIC

AVERAGE ON HOLD TIME

Average time caller spent on hold per call
Description
Source: Account Overview
USE THIS METRIC

AVERAGE TIME TO ANSWER

Time from system response to agent connect
Description
Average time between system answering a call and customer being connected with an agent. Includes greetings and other recordings played
Tips
Required plan: Zendesk Professional
USE THIS METRIC

TOTAL CALLBACK REQUESTS

Total number of callback requests (successful or not)
Tips
Required plan: Zendesk Professional
USE THIS METRIC

TOTAL HUNG UPS

Total number of calls where customer hung up while waiting in the queue
Tips
Required plan: Zendesk Professional
USE THIS METRIC

TOTAL HOLD TIME

Total hold time across all calls
Tips
Required plan: Zendesk Professional
USE THIS METRIC

TOTAL INBOUND CALLS

Total number of inbound calls
Tips
Required plan: Zendesk Professional
USE THIS METRIC

TOTAL OUTBOUND CALLS

Total number of outbound calls
Tips
Required plan: Zendesk Professional
USE THIS METRIC

AGENTS BY WRAP-UP TIME

Average wrap-up time across all calls
Tips
Required plan: Zendesk Team
USE THIS METRIC

AGENTS BY ANSWERED CALLS

Total number of calls agents answered
Tips
Required plan: Zendesk Team
USE THIS METRIC

AGENTS BY CALLS DENIED

Total number of calls agents denied
Tips
Required plan: Zendesk Team
USE THIS METRIC

AGENTS BY CALLS MISSED

Total number of calls agents missed
Tips
Required plan: Zendesk Team
USE THIS METRIC

AGENTS BY TALK TIME

Total talk time across all calls (excludes hold time and consultation)
Tips
Required plan: Zendesk Team
USE THIS METRIC

AGENTS OVERVIEW

Online agents ranking by answered calls and other metrics.
Tips
Required plan: Zendesk Team
USE THIS METRIC
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