Connect Freshdesk data and create automated reports and dashboards
Multi-channel templates for Freshdesk
We created over 300 professional reports for you to use. Modify Freshdesk data reports or create new reports from scratch.
Build Freshdesk reports quickly — Use our templates
No need to study all Freshdesk metrics or build reports from scratch. We have created over 350 templates for your dashboards and reports for you to choose from. You can also create custom Freshdesk reports or modify any of the existing templates.
Showcase your Freshdesk data
Show how hard you work for your clients. Create Freshdesk graphs and metrics that demonstrate positive historical changes and results.
Compare historical Freshdesk KPI changes and prove ROI to any business with regular and automated reporting.
Enable white label client portal
Create and host white label client portal on your website using Freshdesk data. Use our library of templates, place your logo and send automated reports in seconds.
Share data view links
Create public and private Freshdesk dashboards and reports. Embed data views into any page of your website. Setup is very easy and does not require IT support.
Use OpenAI and ChatGPT to indentify Freshdesk data trends
Octoboard will constantly monitor Freshdesk data changes for you. We use ChatGPT and OpenAI to identify Freshdesk trends and send regular updates.
Connect once and enable our AI engine
We employ our own machine learning algorithms to automatically discover Freshdesk trends that you may miss. Connect to your Freshdesk data and receive insights in your Email box.
Freshdesk ticket count metrics by status, user, and satisfaction ratings.
Freshdesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see these metric groups in Octoboard:
Please your Freshdesk subdomain name (subdomain.freshdesk.com) and API Key. API Key can be found in top-right corner icon, under Profile Settings.