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Best automated Freshdesk reports for marketing teams

Build automated marketing reports for your analytics teams and clients using Freshdesk data.

Automate Freshdesk reports and dashboards
Connect Freshdesk data and create automated reports and dashboards
Automated marketing reports
Business features include
 
Automated Freshdesk reporting
Automated Freshdesk reporting
Automated reporting
Keyword rank tracker
Send data to Google Sheets
B2B lead generation
White label client portal
Send data to BigQuery
ChatGPT data insights
 
Automated marketing reports

Automate Freshdesk reports and dashboards

Connect Freshdesk data and create automated reports and dashboards

Multi-channel templates for Freshdesk

We created over 300 professional reports for you to use. Modify Freshdesk data reports or create new reports from scratch.
Automated marketing reports
 
Seo client reporting templates for agencies

Build Freshdesk reports quickly — Use our templates

No need to study all Freshdesk metrics or build reports from scratch. We have created over 350 templates for your dashboards and reports for you to choose from.
You can also create custom Freshdesk reports or modify any of the existing templates.
Seo client reporting templates for agencies
 
Octoboard business cloud data dashboards for churn reduction

Showcase your Freshdesk data

Show how hard you work for your clients. Create Freshdesk graphs and metrics that demonstrate positive historical changes and results.
Compare historical Freshdesk KPI changes and prove ROI to any business with regular and automated reporting.
Octoboard business cloud data dashboards for churn reduction
 
White label client portal

Enable white label client portal

Create and host white label client portal on your website using Freshdesk data. Use our library of templates, place your logo and send automated reports in seconds.

Share data view links

Create public and private Freshdesk dashboards and reports. Embed data views into any page of your website. Setup is very easy and does not require IT support.
White label client portal
 
Automated cloud data insights

Use OpenAI and ChatGPT to indentify Freshdesk data trends

Octoboard will constantly monitor Freshdesk data changes for you. We use ChatGPT and OpenAI to identify Freshdesk trends and send regular updates.

Connect once and enable our AI engine

We employ our own machine learning algorithms to automatically discover Freshdesk trends that you may miss. Connect to your Freshdesk data and receive insights in your Email box.
Automated cloud data insights
DEVOPS REPORTING TOOL / FRESHDESK

FRESHDESK REPORTING

Freshdesk ticket count metrics by status, user, and satisfaction ratings.

Octoboard data dashboard: Freshdesk application dashboard

Freshdesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see these metric groups in Octoboard:

  • Tickets statistics
  • Activity streams
  • Agents rankings

Notes
Please your Freshdesk subdomain name (subdomain.freshdesk.com) and API Key. API Key can be found in top-right corner icon, under Profile Settings.
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Last reviewed:
15-Sept-23
Dashboards:
Reports:
Client portals:
White label:
Data refresh:
OpenAI Data insights:
Office TV output:
Multi-client:

Freshdesk metrics

TICKETS CREATED

Number of support tickets raised daily
USE THIS METRIC

TICKETS RESOLVED

Number of support tickets resolved each day
USE THIS METRIC

CSAT

Percentage of good customer satisfaction rating
USE THIS METRIC

RESPONSE TIME

Average time it takes for ticket to be resolved
USE THIS METRIC

TICKETS FEED

Recent tickets
USE THIS METRIC

RESOLUTION TIME

Time it takes to solve a support ticket
USE THIS METRIC

TICKETS UNRESOLVED

Number of unresolved tickets
USE THIS METRIC

TICKETS UNASSIGNED

Number of unassigned tickets
USE THIS METRIC

TICKETS PRIORITY

Tickets priority breakdown
USE THIS METRIC

TICKETS STATUS

Tickets status breakdown
USE THIS METRIC

TICKETS TYPE

Tickets type breakdown
USE THIS METRIC

TICKETS SOURCE

Tickets source breakdown
USE THIS METRIC

AGENTS RANKING

Agents ranked by tickets
USE THIS METRIC
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