OCTOBOARD
English
PRICING
RESOURCES
LOGIN
TRIAL
TRIAL
English

Best automated Freshdesk reports for marketing teams

Build automated marketing reports for your analytics teams and clients using Freshdesk data.

Automate Freshdesk reports and dashboards
Connect Freshdesk data and create automated reports and dashboards
Automated marketing reports
Business features include
 
Automated Freshdesk reporting
Automated reporting
Keyword rank tracker
Send data to Google Sheets
B2B lead generation
White label client portal
Send data to BigQuery
ChatGPT data insights
 
Automated marketing reports

Automate Freshdesk reports and dashboards

Connect Freshdesk data and create automated reports and dashboards

Multi-channel templates for Freshdesk

We created over 300 professional reports for you to use. Modify Freshdesk data reports or create new reports from scratch.

Automated marketing reports
 
Seo client reporting templates for agencies

Build Freshdesk reports quickly — Use our templates

No need to study all Freshdesk metrics or build reports from scratch. We have created over 350 templates for your dashboards and reports for you to choose from.
You can also create custom Freshdesk reports or modify any of the existing templates.

Seo client reporting templates for agencies
 
Octoboard business cloud data dashboards for churn reduction

Showcase your Freshdesk data

Show how hard you work for your clients. Create Freshdesk graphs and metrics that demonstrate positive historical changes and results.

Compare historical Freshdesk KPI changes and prove ROI to any business with regular and automated reporting.

Octoboard business cloud data dashboards for churn reduction
 
White label client portal

Enable white label client portal

Create and host white label client portal on your website using Freshdesk data. Use our library of templates, place your logo and send automated reports in seconds.

Share data view links

Create public and private Freshdesk dashboards and reports. Embed data views into any page of your website. Setup is very easy and does not require IT support.

White label client portal
 
Automated cloud data insights

Use OpenAI and ChatGPT to indentify Freshdesk data trends

Octoboard will constantly monitor Freshdesk data changes for you. We use ChatGPT and OpenAI to identify Freshdesk trends and send regular updates.

Connect once and enable our AI engine

We employ our own machine learning algorithms to automatically discover Freshdesk trends that you may miss. Connect to your Freshdesk data and receive insights in your Email box.

Automated cloud data insights
DEVOPS REPORTING TOOL / FRESHDESK

FRESHDESK REPORTING

Freshdesk ticket count metrics by status, user, and satisfaction ratings.

Octoboard data dashboard: Freshdesk application dashboard

Freshdesk Integration: Building Automated Freshdesk DevOps Analytics Reports Using Octoboard

Introduction to Freshdesk and Octoboard

In the ever-evolving realm of DevOps, the need for streamlined communication and efficient problem-solving is paramount. Freshdesk, with its robust set of data metrics, provides a goldmine of information for marketing teams. However, the true potential of this data is often untapped due to the complexities of manual analysis and report generation. This is where the integration of Freshdesk with the Octoboard analytics platform comes into play, offering a seamless solution for automating DevOps analytics report generation.

Understanding Key Freshdesk Metrics for DevOps Analytics

The richness of Freshdesk data lies in its comprehensive metrics, each providing unique insights into customer interactions and support efficiency. These include:

  • Freshdesk Tickets: Tracking the volume and nature of customer queries.
  • Freshdesk Resolved: Monitoring the number of successfully resolved issues.
  • Freshdesk CSAT: Gauging customer satisfaction levels post-resolution.
  • Freshdesk Response Time: Assessing the speed of initial response to customer queries.
  • Freshdesk Feed: Offering a real-time overview of customer interactions.
  • Freshdesk Resolve Time: Measuring the time taken to fully resolve issues.
  • Freshdesk Unresolved: Identifying pending or ongoing customer issues.
  • Freshdesk Priority, Status, Type: Providing a categorical analysis of tickets.
  • Freshdesk Source: Understanding the origin of customer queries.
  • Freshdesk Agents Ranking: Evaluating the performance of support agents.


Automate all your marketing reports and use our free Open AI connection to capture new data trends with Octoboard.



These metrics are crucial for marketing teams to showcase their effectiveness in managing customer interactions and resolving issues, thereby reinforcing client confidence.

Automating DevOps Analytics Reports with Octoboard

The Octoboard platform revolutionizes the way marketing teams handle DevOps analytics by automating the report generation process. This automation means reports can be scheduled weekly or monthly, ensuring continuous visibility into DevOps efforts without the manual labor traditionally involved. This not only saves time but also allows for more consistent and error-free reporting.

Centralizing DevOps Analytics Reporting

One of the significant challenges in DevOps analytics is the disparate nature of data sources. Octoboard addresses this by centralizing data from multiple DevOps channels into a single reporting platform. This consolidation is crucial for providing a holistic view of the DevOps landscape, enabling better decision-making and strategy development.

Advanced PPC Analytics Module: A Game-Changer for Marketing Teams

Octoboard's advanced PPC Analytics module takes data analysis a step further. It allows marketing teams to create new metrics, apply advanced formulas, and generate reports across various PPC channels, locations, and currencies. This feature is invaluable for marketing agencies, offering tailored insights that drive more effective campaign strategies and client reporting. Explore more about this module at Octoboard PPC Analytics.

Create cross-platform PPC reports, send your data to BigQuery, Looker Studio and build your own data warehouse.



Automated Data Trend Monitoring and OpenAI Insights

Staying ahead in the marketing game requires constant vigilance over emerging trends and performance patterns. Octoboard's capability to monitor data trends and generate OpenAI data insights using Freshdesk data is a critical feature for marketing teams. It enables them to quickly identify and adapt to changes in customer behavior or market dynamics, ensuring that their marketing strategies remain relevant and effective. Learn more about this feature at Octoboard Automated Data Insights.

Google Sheets Data Export: Enhancing Data Accessibility and Collaboration

In today's collaborative work environment, the ability to share and work on data across teams is essential. Octoboard's Google Sheets data export feature facilitates this by allowing Freshdesk data to be seamlessly exported to Google Sheets. This capability not only enhances data accessibility but also enables teams to manipulate and visualize data in a familiar and flexible environment. Discover more about this feature at Octoboard Google Sheets Add-on.

The Impact of Freshdesk and Octoboard Integration on Marketing Teams

Integrating Freshdesk with Octoboard transforms how marketing teams interact with and utilize DevOps data. By automating the process of data collection and report generation, teams can focus more on analysis and strategy rather than on the mundane task of data handling. This efficiency gain not only saves time but also enhances the quality of insights derived from the data.

Create cross-platform PPC reports, send your data to BigQuery, Looker Studio and build your own data warehouse.



The Future of DevOps Analytics with Freshdesk and Octoboard

As we look towards the future, the integration of Freshdesk and Octoboard sets a new standard in DevOps analytics. The combination of comprehensive data metrics, advanced analytical tools, and automated reporting mechanisms positions marketing teams to excel in a data-driven landscape. This integration is not just about simplifying processes; it's about empowering marketing teams to harness the full potential of DevOps analytics, leading to more informed decisions, better customer experiences, and ultimately, more successful marketing outcomes.

By embracing these technologies, marketing teams can not only showcase their work more effectively to end clients but also stay ahead in a competitive and ever-changing digital environment.

Notes
Please your Freshdesk subdomain name (subdomain.freshdesk.com) and API Key. API Key can be found in top-right corner icon, under Profile Settings.
297
TRY IT NOW
Last reviewed:
2-Feb-24
Dashboards:
Reports:
Client portals:
White label:
Data refresh:
OpenAI Data insights:
Office TV output:
Multi-client:

Automated data reports enabled by Octoboard software

Click for details...
OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

FRESHDESK SUPPORT TEAM PERFORMANCE

Freshdesk DevOps dashboard for startups and support teams
Click for details...
OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

FRESHDESK SUPPORT TEAM PERFORMANCE (REPORT)

Freshdesk dashboard for startups and support teams

Freshdesk metrics

TICKETS CREATED

Number of support tickets raised daily
USE THIS METRIC

TICKETS RESOLVED

Number of support tickets resolved each day
USE THIS METRIC

CSAT

Percentage of good customer satisfaction rating
USE THIS METRIC

RESPONSE TIME

Average time it takes for ticket to be resolved
USE THIS METRIC

TICKETS FEED

Recent tickets
USE THIS METRIC

RESOLUTION TIME

Time it takes to solve a support ticket
USE THIS METRIC

TICKETS UNRESOLVED

Number of unresolved tickets
USE THIS METRIC

TICKETS UNASSIGNED

Number of unassigned tickets
USE THIS METRIC

TICKETS PRIORITY

Tickets priority breakdown
USE THIS METRIC

TICKETS STATUS

Tickets status breakdown
USE THIS METRIC

TICKETS TYPE

Tickets type breakdown
USE THIS METRIC

TICKETS SOURCE

Tickets source breakdown
USE THIS METRIC

AGENTS RANKING

Agents ranked by tickets
USE THIS METRIC
Get more value out of your cloud data. Start using performance metrics now.
GET OCTOBOARD FREE