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Best automated Zendesk Chat reports for marketing teams

Build automated marketing reports for your analytics teams and clients using Zendesk Chat data.

Automate Zendesk Chat reports and dashboards
Connect Zendesk Chat data and create automated reports and dashboards
Automated marketing reports
Business features include
 
Automated Zendesk Chat reporting
Automated Zendesk Chat reporting
Automated reporting
Keyword rank tracker
Send data to Google Sheets
B2B lead generation
White label client portal
Send data to BigQuery
ChatGPT data insights
 
Automated marketing reports

Automate Zendesk Chat reports and dashboards

Connect Zendesk Chat data and create automated reports and dashboards

Multi-channel templates for Zendesk Chat

We created over 300 professional reports for you to use. Modify Zendesk Chat data reports or create new reports from scratch.
Automated marketing reports
 
Seo client reporting templates for agencies

Build Zendesk Chat reports quickly — Use our templates

No need to study all Zendesk Chat metrics or build reports from scratch. We have created over 350 templates for your dashboards and reports for you to choose from.
You can also create custom Zendesk Chat reports or modify any of the existing templates.
Seo client reporting templates for agencies
 
Octoboard business cloud data dashboards for churn reduction

Showcase your Zendesk Chat data

Show how hard you work for your clients. Create Zendesk Chat graphs and metrics that demonstrate positive historical changes and results.
Compare historical Zendesk Chat KPI changes and prove ROI to any business with regular and automated reporting.
Octoboard business cloud data dashboards for churn reduction
 
White label client portal

Enable white label client portal

Create and host white label client portal on your website using Zendesk Chat data. Use our library of templates, place your logo and send automated reports in seconds.

Share data view links

Create public and private Zendesk Chat dashboards and reports. Embed data views into any page of your website. Setup is very easy and does not require IT support.
White label client portal
 
Automated cloud data insights

Use OpenAI and ChatGPT to indentify Zendesk Chat data trends

Octoboard will constantly monitor Zendesk Chat data changes for you. We use ChatGPT and OpenAI to identify Zendesk Chat trends and send regular updates.

Connect once and enable our AI engine

We employ our own machine learning algorithms to automatically discover Zendesk Chat trends that you may miss. Connect to your Zendesk Chat data and receive insights in your Email box.
Automated cloud data insights
DEVOPS REPORTING TOOL / ZENDESK CHAT

ZENDESK CHAT REPORTING

Zendesk Chat ticket metrics for support teams.

Octoboard data dashboard: Zendesk chat online dashboard for support teams

Zendesk Chat is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Zendesk Chat metrics contain key metrics for analyzing First Line Support chat performance in online dashboards and on office TV monitors.

Notes
Use your standard Zendesk login and subdomain (subdomain.zendesk.com) to start collecting data. Octoboard requires read-only access. Real time metrics are only available to client on Zendesk Chat’s Enterprise plan. Only Zendesk account Owners and Administrators can connect Octoboard to Zendesk.
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Last reviewed:
15-Sept-23
Dashboards:
Reports:
Client portals:
White label:
Data refresh:
OpenAI Data insights:
Office TV output:
Multi-client:

Zendesk Chat metrics

FIRST RESPONSE TIME

First response time trend over time
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RESPONSE TIME BY DEPARTMENT

Departments ranked by response time
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CSAT BY DEPARTMENT

Department breakdown by Customer Satisfaction
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CHAT QUEUE

Current chat queue
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CHAT DURATION

Current chat queue
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AGENTS ONLINE

Number of agents online
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AGENTS AWAY

Number of agents away
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AGENTS BY CHATS

Agents ranked by number of chats
USE THIS METRIC
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