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Enhancing Marketing Analytics with Zendesk Support Team Performance Metrics | Octoboard

Learn how to enhance customer satisfaction and streamline marketing efforts by utilizing Zendesk Support Team Performance metrics.

New marketing template — Zendesk Support Team Performance
We have added a new data template "Zendesk Support Team Performance" for automating Zendesk data reports. Use it to build engaging client reports and send business updates by email.
All your data in one place
Business features include
 
New marketing template — Zendesk Support Team Performance
Automated reporting
Keyword rank tracker
Send data to Google Sheets
B2B lead generation
White label client portal
Send data to BigQuery
ChatGPT data insights
 
All your data in one place

New marketing template — Zendesk Support Team Performance

We have added a new data template "Zendesk Support Team Performance" for automating Zendesk data reports. Use it to build engaging client reports and send business updates by email.

All your data in one place
 
Business performance management dashboard shared

Share template "Zendesk Support Team Performance" with your team

Add client portal to your website. Invite clients and team members and let them explore your collection data in dashboards and reports built using template "Zendesk Support Team Performance".

Share with teams
Public links and embedding

Make your Zendesk data public in a shared dashboard. Embed data views into any page of your website. The setup is very easy and does not require IT support.

Secure and private
Manage Zendesk data visibility

You decide what data to share or to keep private. Access rights for individual users and clients is under your control.

Business performance management dashboard shared
 
Octoboard business cloud data dashboards for churn reduction

Showcase your Zendesk Support Team Performance data

Create Zendesk graphs and metrics that demonstrate positive historical changes and results. Compare historical Zendesk KPI changes and prove ROI to any business with regular and automated reporting.

Octoboard business cloud data dashboards for churn reduction
 
White label client portal

Enable Zendesk client portal

Create and host white label client portal on your website using Zendesk data. Use our library of templates, place your logo and send automated reports in seconds.

Share data view links

Create public and private dashboards and reports using template "Zendesk Support Team Performance". Embed data views into any page of your website. The setup is very easy and does not require IT support.

White label client portal
 
Automated cloud data insights

Use OpenAI and ChatGPT to indentify Zendesk data trends

Octoboard will constantly monitor data changes in the "Zendesk Support Team Performance" template. We use ChatGPT and OpenAI to identify Zendesk trends and send regular updates.

Connect Zendesk once and enable our AI engine

We employ our own machine learning algorithms to automatically discover Zendesk trends that you may miss. Connect to your Zendesk data and receive insights in your Email box.

Automated cloud data insights
DEVOPS REPORTING TOOL / ZENDESK SUPPORT TEAM PERFORMANCE

ZENDESK SUPPORT TEAM PERFORMANCE

Zendesk DevOps dashboard for startups and support teams

Template for generated report: Zendesk online support dashboard for startups

In the fast-paced world of digital marketing, staying ahead of the curve is paramount for success. The integration of customer support data into marketing analytics has emerged as a groundbreaking strategy to enhance customer satisfaction and streamline marketing efforts. This blog post delves into the revolutionary approach of utilizing Zendesk data metrics to build real-time Marketing Analytics dashboards, particularly focusing on Zendesk Support Team Performance. By leveraging the Octoboard analytics platform, marketing teams can now automate the creation of these dashboards, harnessing cloud data APIs offered by Zendesk, to maintain a pulse on their marketing analytics efforts.

Create marketing reports and use ChatGPT and Open AI to monitor data trends with Octoboard.



Utilizing Zendesk Metrics for Marketing Insights

Zendesk offers a plethora of metrics that are invaluable for marketing teams aiming to keep up-to-date with their customer support progress. Metrics such as Zendesk Created, Zendesk Resolved, Zendesk Rt Generic Events, Zendesk CSAT (Customer Satisfaction Score), Zendesk Response Time, Zendesk Resolution Time, Zendesk Unresolved, Zendesk Priority, and Zendesk Status provide a comprehensive overview of the customer support team's performance. These metrics offer insights into:

  • The volume of support tickets created and resolved, offering a glimpse into the efficiency of the support team.
  • Customer satisfaction levels, critical for understanding the quality of support provided.
  • Response and resolution times, indicating the speed of the support process.
  • Prioritization and status of tickets, helping teams focus on critical issues affecting customer satisfaction.


By tracking these metrics, marketing teams can align their strategies more closely with customer needs, improving the overall customer experience.

Create marketing reports and use ChatGPT and Open AI to monitor data trends with Octoboard.



Automation with Octoboard: Saving Time and Enhancing Efficiency

The Octoboard Marketing Analytics platform plays a crucial role in this ecosystem by automating the creation of Marketing Analytics dashboards. This automation saves marketing teams countless hours that would otherwise be spent manually compiling data. Furthermore, Octoboard allows for the creation of white-label client portals, enabling marketing agencies to provide personalized analytics experiences to their clients. Displaying a Zendesk dashboard in an office not only bolsters the visibility of marketing analytics efforts but also fosters a culture of data-driven decision-making.

Importance of Monitoring Zendesk Metrics and Marketing Analytics Performance

Monitoring Zendesk metrics is vital for maintaining a high level of customer support, which in turn, impacts customer satisfaction and loyalty. Additionally, tracking the performance of marketing analytics helps teams to identify trends, measure the effectiveness of marketing strategies, and make informed decisions. It ensures that marketing efforts are aligned with customer expectations and business goals.

Automate all your marketing reports. Save time and retain clients with Octoboard.



Consolidating PPC Reporting with Octoboard

In today's digital landscape, utilizing multiple PPC (Pay-Per-Click) channels is essential for reaching a broad audience. However, managing and reporting on the performance across these channels can be daunting. Octoboard's analytics platform consolidates all PPC reporting in one place, tracking metrics like impressions, user engagement, locations, and devices. This consolidation is crucial for understanding the overall impact of PPC campaigns and optimizing marketing spend.

Furthermore, Octoboard offers an advanced PPC Analytics module that enables marketing teams to create new metrics, dimensions, and apply advanced formulas to transform PPC data. This feature is especially valuable for marketing agencies that need to report across different PPC channels, locations, and currencies. The ability to customize reports allows agencies to deliver tailored insights that meet the specific needs of their clients. Learn more about this feature at Octoboard PPC Analytics module.

Automate all your marketing reports. Save time and retain clients with Octoboard.



Automating Data Trend Detection with Octoboard

Automation in data trend detection represents a significant advancement in marketing analytics. Octoboard's integration with Zendesk data and OpenAI facilitates the automatic generation of insights, helping marketing teams and agencies stay abreast of their marketing progress. This feature enables the continuous monitoring of Zendesk metrics, identifying trends, and providing actionable insights without manual intervention. Such automation ensures that marketing strategies are responsive to real-time data, enhancing the agility and effectiveness of marketing efforts. Explore the automated data insights feature at Octoboard Generated ChatGPT/OpenAI feature.

Google Sheets Data Export: Bridging Data Analysis Gaps

The ability to export cloud data to Google Sheets is another standout feature of the Octoboard platform. This functionality facilitates seamless data analysis and sharing, allowing Zendesk teams to view and manipulate data in a familiar and flexible environment. Whether it's for detailed analysis, reporting, or sharing insights with team members, the Google Sheets data export feature streamlines the data management process, enhancing collaboration and efficiency. Discover more about this feature at Octoboard Google Sheets add-on feature.

In the realm of digital marketing, the integration of customer support data into marketing analytics offers a multitude of benefits. From enhancing customer satisfaction to streamlining marketing efforts, the insights gleaned from Zendesk metrics are invaluable. The automation and advanced features offered by the Octoboard analytics platform, including the consolidation of PPC reporting, automation of data trend detection, and seamless data export to Google Sheets, equip marketing teams with the tools necessary to navigate the complexities of modern marketing landscapes. By adopting these technologies, marketing agencies and teams can ensure they are not only keeping pace with their competitors but setting the standards for excellence in customer support and marketing analytics.

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Last reviewed:
3-Apr-24
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"ZENDESK SUPPORT TEAM PERFORMANCE" METRICS

TICKETS CREATED

Number of support tickets raised daily
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TICKETS RESOLVED

Number of support tickets resolved each day
USE THIS METRIC

CSAT

Percentage of good customer satisfaction rating
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RESPONSE TIME

Average time of first response
USE THIS METRIC

RESOLUTION TIME

Average time it takes for ticket to be resolved
USE THIS METRIC

TICKETS UNRESOLVED

Number of unresolved tickets
USE THIS METRIC

TICKETS PRIORITY

Tickets priority breakdown
USE THIS METRIC

TICKETS STATUS

Tickets status breakdown
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TICKETS TYPE

Tickets type breakdown
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LIVE TICKETS

Real-time live tickets feed.
Description
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). Tabular format is used. Suitable for Office TV dashboards.

This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
USE THIS METRIC

TICKETS FEED

Real-time live tickets feed.
Description
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). It uses compact format suitable for online data displays and for easier data sharing.

This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
USE THIS METRIC
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ZENDESK CHAT QUEUE

Current Zendesk Chat queue parameters. Displays status of chats, agents and departments breakdowns.
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ZENDESK TALK PERFORMANCE

Key Zendesk Talk performance metrics