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How to build LiveChat automated report for customer support teams

Learn why automated LiveChat reporting is essential for support teams in this comprehensive report.

New marketing template — LiveChat for Support Teams (Report)
We have added a new data template "LiveChat for Support Teams (Report)" for automating LiveChat data reports. Use it to build engaging client reports and send business updates by email.
All your data in one place
Business features include
 
New marketing template — LiveChat for Support Teams (Report)
Automated reporting
Keyword rank tracker
Send data to Google Sheets
B2B lead generation
White label client portal
Send data to BigQuery
ChatGPT data insights
 
All your data in one place

New marketing template — LiveChat for Support Teams (Report)

We have added a new data template "LiveChat for Support Teams (Report)" for automating LiveChat data reports. Use it to build engaging client reports and send business updates by email.

All your data in one place
 
Business performance management dashboard shared

Share template "LiveChat for Support Teams (Report)" with your team

Add client portal to your website. Invite clients and team members and let them explore your collection data in dashboards and reports built using template "LiveChat for Support Teams (Report)".

Share with teams
Public links and embedding

Make your LiveChat data public in a shared dashboard. Embed data views into any page of your website. The setup is very easy and does not require IT support.

Secure and private
Manage LiveChat data visibility

You decide what data to share or to keep private. Access rights for individual users and clients is under your control.

Business performance management dashboard shared
 
Octoboard business cloud data dashboards for churn reduction

Showcase your LiveChat for Support Teams (Report) data

Create LiveChat graphs and metrics that demonstrate positive historical changes and results. Compare historical LiveChat KPI changes and prove ROI to any business with regular and automated reporting.

Octoboard business cloud data dashboards for churn reduction
 
White label client portal

Enable LiveChat client portal

Create and host white label client portal on your website using LiveChat data. Use our library of templates, place your logo and send automated reports in seconds.

Share data view links

Create public and private dashboards and reports using template "LiveChat for Support Teams (Report)". Embed data views into any page of your website. The setup is very easy and does not require IT support.

White label client portal
 
Automated cloud data insights

Use OpenAI and ChatGPT to indentify LiveChat data trends

Octoboard will constantly monitor data changes in the "LiveChat for Support Teams (Report)" template. We use ChatGPT and OpenAI to identify LiveChat trends and send regular updates.

Connect LiveChat once and enable our AI engine

We employ our own machine learning algorithms to automatically discover LiveChat trends that you may miss. Connect to your LiveChat data and receive insights in your Email box.

Automated cloud data insights
DEVOPS REPORTING TOOL / LIVECHAT FOR SUPPORT TEAMS (REPORT)

LIVECHAT FOR SUPPORT TEAMS (REPORT)

LiveChat support dashboard for startups and marketing agencies.

Template for generated report: Livechat online support dashboard for startups
Understanding the Need for Automated LiveChat Reporting for DevOps Teams

The age of automation is upon us. And in the dynamic world of devops, where speed, efficiency, and accuracy are paramount, automating repetitive tasks is more than just a luxury—it's a necessity. One such task that often gets overlooked but holds significant value is report generation, specifically for LiveChat operations.

Metrics That Matter

To gauge the effectiveness of a LiveChat Client Support Centre, it's essential to track various performance metrics. Some of the key metrics to consider include:

  • Livechat Total Chats - Understanding the volume of chats can give insights into peak usage times and potential staffing needs.
  • Livechat New Tickets - Monitoring new tickets can help identify recurrent issues or training needs.
  • Livechat Solved Tickets - A high rate of solved tickets indicates effective problem resolution.
  • Livechat Rating - Customer feedback is crucial to determine the quality of support.
  • Livechat Greetings - This can shed light on user engagement strategies.
  • Livechat Availability - Ensuring agents are available is vital for real-time support.
  • Livechat First Response - Speed is often a top priority for customers seeking support.
  • Livechat Waiting - Long waiting times can frustrate users and lead to lost opportunities.
  • Livechat Resolution - The time taken to resolve an issue can indicate the complexity or efficiency of the support process.
  • Livechat Abandoned Visitors - Tracking abandoned visitors can uncover potential areas of improvement in the chat process.
  • Livechat Queued Visitors - Monitoring queued visitors helps manage staffing levels and peak times.


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Why DevOps Teams Need Automated Reporting

In the fast-paced world of devops, time is of the essence. Manual report generation is time-consuming and prone to errors. Automation, provided by platforms such as Octoboard Data Analytics, streamlines this process, freeing up time for devops teams to focus on what they do best: ensuring seamless operations.

By automating LiveChat performance reports, devops teams can:

  • Quickly assess the health of their customer support.
  • Identify trends or anomalies in real-time.
  • Make data-driven decisions.
  • Enhance accountability and transparency across teams.
  • Avoid the pitfalls and inconsistencies of manual reporting.


Automate all your marketing reports and use our free Open AI connection to capture new data trends with Octoboard.

Stay Ahead with Automated Data Insights

Automating data detection isn't just about efficiency—it's about gaining a competitive edge. Using the Octoboard Generated ChatGPT/OpenAI feature, devops teams can gain deeper insights from the LiveChat data. This automated analysis can identify patterns, offer predictions, and suggest actionable steps.

In a landscape where customer expectations are continually rising, being able to anticipate needs, identify bottlenecks, and optimize operations in real-time is a game-changer. DevOps teams, by leveraging the power of automation and data insights, are better equipped to ensure customer satisfaction, streamline operations, and drive business success.

Automate all your marketing reports. Save time and retain clients with Octoboard.

Embracing the Future of Reporting

Automation in reporting isn't just a trend—it's the future. And for devops teams dedicated to excellence, tools like Octoboard Data Analytics are more than just utilities; they're indispensable allies in the quest for operational perfection. As LiveChat becomes an integral part of customer support, the importance of monitoring its metrics, analyzing trends, and ensuring optimal performance becomes undeniable. With the right tools in place, devops teams can not only meet but exceed the expectations set before them.
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Last reviewed:
5-Jul-24
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Reports:
Client portals:
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Multi-client:

"LIVECHAT FOR SUPPORT TEAMS (REPORT)" METRICS

TOTAL CHATS

Total number of chat
USE THIS METRIC

NEW TICKETS

New tickets raised
USE THIS METRIC

SOLVED TICKETS

Solved tickets over time
USE THIS METRIC

CHAT SATISFACTION

Chat satisfaction over time
USE THIS METRIC

GREETINGS CONVERSION

Greetings conversion over time
USE THIS METRIC

CHAT AVAILABILITY

Chat availability over time
USE THIS METRIC

TICKET RESPONSE TIME

Average ticket first time response
USE THIS METRIC

CHAT WAITING TIME

Average chat waiting time
USE THIS METRIC

RESOLUTION TIME

Issue (ticket) resolution time.
USE THIS METRIC

QUEUE ABANDONMENT

Queue abandonment over time
USE THIS METRIC
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