For Salesforce, we recommend grouping metrics into the following general areas:
- High-level sales performance
- Revenue and Pipeline
- Deals, Leads, Contacts and Accounts
- Sales reps performance
SalesForce require certain app level in order to allow access to the API.
To use the API, your organization must be on one of the following 4 editions (the API is enabled by default): Enterprise Edition, Unlimited Edition, Developer Edition, Performance Edition.
Editions with no API Access are: Contact Edition, Group Edition, Professional Edition, Spark Edition
API Notes (source: salesforce.com):
Beginning with the Winter '15 Release, API cannot be activated for Contact Manager or Group Editions, even for migration purposes. Please contact your Account Executive if you would like to upgrade your edition to Enterprise or higher.
For Professional Edition organizations, all requests for API access must be purchased and can be processed contacting your Account Executive.
If you need the API enabled for a Data Migration to a Professional Edition organization, you will need to contact your Account Executive and request that API be provisioned as courtesy. These requests should be for Data Migrations only and will be up to you and your Account Executive to determine the time frame of the API enabled.