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MANAGING YOUR SUBSCRIPTION: UPGRADES, DOWNGRADES, REACTIVATIONS

Managing Your Subscription: Upgrades, Downgrades, Reactivations

Can I change my subscription?

We use Stripe to process payments. It is a global company operating in many countries. We chose Stripe because it handles recurring subscriptions very accurately.

You can upgrade or downgrade any time as well as change from monthly to yearly subscription and back. Any unused time on your monthly plan will be correctly prorated and taken into account when switching to yearly plan.

Can I cancel my account and stop payments?

You can cancel your subscription any time. We do not offer refunds but may apply unused time for future purchases at our discretion.

In order to cancel your subscription, go to LEFT PANEL > ACCOUNT and click "You can delete account here" link at the bottom. Once you have deleted your account, we will remove all of your configured dashboards, reports and collected data. You may still receive a few emails but you can always unsubscribe by using "Unsubscribe" link.

As we offer two separate products, please use the correct login to cancel your paid subscription: Octoboard for Agencies or Octoboard for Business

An email or phone request to cancel your account is not considered cancellation. You should follow the simple procedure above to cancel your account and stop recurring charges.

Once you have deleted your account all data will be removed. Deleted accounts or data cannot be recovered.