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ZENDESK DASHBOARD

Zendesk ticket count metrics by status, user, and satisfaction ratings.

Octoboard data dashboard: Zendesk application dashboard
Zendesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see these metric groups in Octoboard:

  • Tickets statistics
  • Activity streams
  • Agents rankings
Notes
Use your standard Zendesk login and subdomain (subdomain.zendesk.com) to start collecting data. Octoboard requires read-only access.
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Last reviewed:
28-Sep-19
Default range:
90 days
Updates:
Hourly for premium plans

ZENDESK TEMPLATES

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OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

ZENDESK SUPPORT TEAM PERFORMANCE

Zendesk DevOps dashboard for startups and support teams
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OCTOBOARD dashboards, templates and reports gallery: Zendesk online support report for startups

ZENDESK SUPPORT TEAM PERFORMANCE (REPORT)

Zendesk dashboard for startups and support teams
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ZENDESK METRICS

TICKETS CREATED

Number of support tickets raised daily
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TICKETS RESOLVED

Number of support tickets resolved each day
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CSAT

Percentage of good customer satisfaction rating
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RESPONSE TIME

Average time of first response
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ACTIVITY FEED

Recent tickets
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RESOLUTION TIME

Average time it takes for ticket to be resolved
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TICKETS UNRESOLVED

Number of unresolved tickets
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TICKETS UNASSIGNED

Number of unassigned tickets
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TICKETS PRIORITY

Tickets priority breakdown
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TICKETS STATUS

Tickets status breakdown
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TICKETS TYPE

Tickets type breakdown
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AGENTS RANKING

Agents ranked by tickets
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LIVE TICKETS

Real-time live tickets feed.
Description
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). Tabular format is used. Suitable for Office TV dashboards.

This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
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TICKETS FEED

Real-time live tickets feed.
Description
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). It uses compact format suitable for online data displays and for easier data sharing.

This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
USE THIS METRIC
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