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HOME / DASHBOARDS / ZENDESK

ZENDESK DASHBOARD

Zendesk ticket count metrics by status, user, and satisfaction ratings.

Octoboard data dashboard: Zendesk application dashboard
Zendesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see these metric groups in Octoboard:

  • Tickets statistics
  • Activity streams
  • Agents rankings
Notes
Use your standard Zendesk login to start collecting data. Octoboard requires read-only access.
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Last reviewed:
31-Oct-18
Default range:
90 days
Updates:
Hourly for premium plans

ZENDESK METRICS

TICKETS CREATED

Number of support tickets raised daily
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TICKETS RESOLVED

Number of support tickets resolved each day
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ACTIVITY STREAM

Recent activity
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CSAT

Percentage of good customer satisfaction rating
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RESPONSE TIME

Average time of first response
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TICKETS FEED

Recent tickets
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RESOLUTION TIME

Average time it takes for ticket to be resolved
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TICKETS UNRESOLVED

Number of unresolved tickets
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TICKETS UNASSIGNED

Number of unassigned tickets
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TICKETS PRIORITY

Tickets priority breakdown
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TICKETS STATUS

Tickets status breakdown
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TICKETS TYPE

Tickets type breakdown
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AGENTS RANKING

Agents ranked by tickets
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