We would be very sad to see you go. It does not happen very often as we keep most of our customers very happy. If you decide to leave us, please let us know why. Send us a quick note, we would really appreciate your feedback. If there were a couple things that did not work for you - we would love to hear about that and help you fix it. Your feedback will help us build better products for our existing and new customers so please tell us why you are about to make this decision and we will make sure we improve. Thank you for your effort and consideration.
The administrator of your Octoboard account can cancel your subscription and stop recurring charges at any time. There are two ways to achieve that:
You can delete your account at any time. To do so, go to LEFT PANEL > ACCOUNT and click "You can delete account here" link at the bottom. Once you have deleted your account, we will remove all of your configured dashboards, reports and collected data. You may still receive a few emails but you can always unsubscribe by using "Unsubscribe" link.
You can always upgrade, downgrade, suspend (deactivate) or activate your subscription. To do so, visit your subscription configuration option on the left and use Activate or Cancel links under your current subscription price.
If you suspend (deactivate) your subscription, you will have full use of the system until your next billing cycle. A message on the screen will confirm the new subscription status. You will not be charged again if you cancel your subscription, provided of course that you do not re-activate it again. After a grace period your account will be deleted and all your data will be removed.
Unfortunately, we can not delete accounts of our clients on request. When you create an account, you always nominate an administrator.
By logging into our platform and following the steps above, you can delete accounts that you manage. As you go through the process, our platform will verify that you are authorised to delete data that you have collected for your organisation. Octoboard support members do not have such permissions.
When you purchase a subscription, our payment engine starts charging your credit card on a recurring basis. Recurring basis means that charges will be made automatically at the beginning of every billing cycle (monthly or yearly). Recurring charges stop as soon as you delete your account. Octoboard charges are not refundable.