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FRESHDESK DASHBOARD

Freshdesk ticket count metrics by status, user, and satisfaction ratings.
Octoboard data dashboard: Freshdesk application dashboard
Freshdesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see these metric groups in Octoboard:

  • Tickets statistics
  • Activity streams
  • Agents rankings
Notes
Use your standard Freshdesk login to start collecting data. Octoboard requires read-only access.
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Last reviewed:
5-Jul-18
Default range:
90 days
Updates:
Hourly for premium plans

FRESHDESK METRICS

TICKETS CREATED

Number of support tickets raised daily

TICKETS RESOLVED

Number of support tickets resolved each day

CSAT

Percentage of good customer satisfaction rating

RESPONSE TIME

Average time it takes for ticket to be resolved

TICKETS FEED

Recent tickets

RESOLUTION TIME

Time it takes to solve a support ticket

TICKETS UNRESOLVED

Number of unresolved tickets

TICKETS UNASIGNED

Number of unasigned tickets

TICKETS PRIORITY

Tickets priority breakdown

TICKETS STATUS

Tickets status breakdown

TICKETS TYPE

Tickets type breakdown

TICKETS SOURCE

Tickets source breakdown

AGENTS RANKING

Agents ranked by tickets
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