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BUSINESS REPORTS AND TEMPLATES
Use Octoboard templates to send automated reports to your customers and build online marketing and business performance dashboards.
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HOME / REPORTS / LIVECHAT FOR SUPPORT TEAMS (REPORT)

LIVECHAT FOR SUPPORT TEAMS (REPORT)

LiveChat support dashboard for startups and marketing agencies.

Template for generated report: Livechat online support dashboard for startups
LiveChat support and chat metrics covering the following:

  • Online Chats and Trouble Tickets
  • Queued visitors and abandonment
  • Waiting and resolution times

Use this report template with other business performance metrics. We recommend selecting different Agent Groups and compare their performance over time. The reports will be updated automatically.

This template is part of Octoboard Social Media reporting tool, Octoboard PPC reporting tool for Agencies, Octoboard SEO reporting tool for Agencies and Octoboard client reporting software for marketing agencies

This template is part of Octoboard Social Media reporting tool, Octoboard PPC reporting tool for Agencies, Octoboard SEO reporting tool for Agencies and Octoboard client reporting software for marketing agencies
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Last reviewed:
27-Sep-21
Dashboards:
Reports:
Client portals:
White label:
Data refresh:
Data insights:
Office TV output:
Multi-client:

"LIVECHAT FOR SUPPORT TEAMS (REPORT)" METRICS

TOTAL CHATS

Total number of chat
USE THIS METRIC

NEW TICKETS

New tickets raised
USE THIS METRIC

SOLVED TICKETS

Solved tickets over time
USE THIS METRIC

CHAT SATISFACTION

Chat satisfaction over time
USE THIS METRIC

GREETINGS CONVERSION

Greetings conversion over time
USE THIS METRIC

CHAT AVAILABILITY

Chat availability over time
USE THIS METRIC

TICKET RESPONSE TIME

Average ticket first time response
USE THIS METRIC

CHAT WAITING TIME

Average chat waiting time
USE THIS METRIC

RESOLUTION TIME

Issue (ticket) resolution time.
USE THIS METRIC

QUEUE ABANDONMENT

Queue abandonment over time
USE THIS METRIC

Customers who use "LiveChat for Support Teams (Report)" also installed these reports

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OCTOBOARD dashboards, templates and reports gallery: Livechat online support dashboard for startups

LIVECHAT FOR SUPPORT TEAMS

LiveChat support dashboard for startups and marketing agencies.
USE THIS TEMPLATE
Click for details...
OCTOBOARD dashboards, templates and reports gallery: Livechat online support dashboard for startups

LIVECHAT FOR SUPPORT TEAMS (REPORT)

LiveChat support dashboard for startups and marketing agencies.
USE THIS TEMPLATE
Click for details...
OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

ZENDESK SUPPORT TEAM PERFORMANCE

Zendesk DevOps dashboard for startups and support teams
USE THIS TEMPLATE
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OCTOBOARD dashboards, templates and reports gallery: Zendesk online support report for startups

ZENDESK SUPPORT TEAM PERFORMANCE (REPORT)

Zendesk dashboard for startups and support teams
USE THIS TEMPLATE
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OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

FRESHDESK SUPPORT TEAM PERFORMANCE

Freshdesk DevOps dashboard for startups and support teams
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OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

FRESHDESK SUPPORT TEAM PERFORMANCE (REPORT)

Freshdesk dashboard for startups and support teams
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OCTOBOARD dashboards, templates and reports gallery: Google analytics whitelabel content report template

GOOGLE ANALYTICS CONTENT OVERVIEW (REPORT)

Website content performance metrics for SEO reports - time on site, page views, bounce and exit rates.
USE THIS TEMPLATE
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OCTOBOARD dashboards, templates and reports gallery: Google search console seo template for marketing dashboards

GOOGLE CONSOLE OVERVIEW

Metrics for SEO dashboards - top queries, pages, countries and devices breakdowns.
USE THIS TEMPLATE

EVERYTHING FOR YOUR BUSINESS REPORTING

SCHEDULE AND AUTOMATE

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WHITE LABEL

Add your agency’s branding to all reports and dashboards.

INVITE STAFF AND CLIENTS

Give your clients their own login. You decide what data they can see.

HOST ON YOUR WEBSITE

Any dashboard or report can be added to any page of your site.

350+ PREDEFINED REPORTS

Fully configurable. Modify or create your own reports in seconds.

FREE SEO AUDITS

Add SEO Audit results to your client dashboards and reports.

70+ INTEGRATIONS

SEO, PPC, Email Marketing, Reviews and more integrations.

IMPORT YOUR DATA

Use our Google Sheets integration to show your own data.

LEAD GENERATION

Convert visitors to leads. Host SEO Audit forms and capture new leads.

OCTOBOARD PRICING

FREELANCER
25
/month
5 Agency clients
incl. white label reporting
Unlimited users
Unlimited reports
Unlimited dashboards
Access All Integrations
White label
Available in 8 languages
-
-
-
DATA SHARING
Client portals
Custom domain
Office TV loops
Link Sharing
Zapier events
Embedded dashboards
-
-
-
SEO AUDITS AND LEAD GENERATION
NEW
SEO Audits
SEO Form Leads
SEO RANK TRACKER
NEW
50 keywords
10 keywords per client
Locations tracking
Languages tracking
Competitor domains
Every 3 days
3 years
TEAM
50
/month
10 Agency clients
incl. white label reporting
Unlimited users
Unlimited reports
Unlimited dashboards
Access All Integrations
White label
Available in 8 languages
Define PPC Markup
Data mashups
SQL Databases
Client portals
Custom domain
Office TV loops
Link Sharing
Zapier events
Embedded dashboards
Automated Insights
Email Templates
Custom Email Server
SEO Audits
SEO Form Leads
1000 keywords
100 keywords per client
Locations tracking
Languages tracking
Competitor domains
Daily crawls
3 years
AGENCY
75
/month
15
 Agency clients
+5
-5
Unlimited users
Unlimited reports
Unlimited dashboards
Access All Integrations
White label
Available in 8 languages
Define PPC Markup
Data mashups
SQL Databases
Client portals
Custom domain
Office TV loops
Link Sharing
Zapier events
Embedded dashboards
Automated Insights
Email Templates
Custom Email Server
SEO Audits
SEO Form Leads
4500 keywords
300 keywords per client
Locations tracking
Languages tracking
Competitor domains
Daily crawls
3 years
PREMIUM DATA ADD-ONS
Analytics and data export features that we will add to our platform. Currently in Beta. We will notify our clients once the add-ons have been deployed.
ECOMMERCE SUITE
Real-time online sales and SaaS subscription analytics
10
/month
500 orders
monthly sales
+500
-500
Real-time transactions
Sales, Product, Order analytics
Currency conversion
Multi-store reporting
Octoboard for Agencies
Not selected
0/month
Dashboards, Reports, Templates
Client portal, TV Loops
White label, Multi-client
SEO Audits, Automated reports
B2B Lead Generation
SEO Rank Tracker
PREMIUM DATA ADD-ONS
ECOMMERCE SUITE
Not selected
0/month
TOTAL
0/monthbilled at€0€0/year
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Yearly (save 30%)
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