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HOME / REPORTS / LIVECHAT FOR SUPPORT TEAMS

LIVECHAT FOR SUPPORT TEAMS

LiveChat support dashboard for startups and marketing agencies.

Template for generated report: Livechat online support dashboard for startups
LiveChat support and chat metrics covering the following:

  • Online Chats and Trouble Tickets
  • Queued visitors and abandonment
  • Waiting and resolution times

Use this dashboard with other business performance metrics in a live TV loops (or slideshows). We recommend selecting different Agent Groups and compare their performance over time. The dashboards will be updated automatically.

This template is part of Octoboard Social Media reporting tool, Octoboard PPC reporting tool for Agencies, Octoboard SEO reporting tool for Agencies and Octoboard client reporting software for marketing agencies
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Last reviewed:
28-Oct-18
Default range:
90 days
Updates:
Hourly for premium plans

"LIVECHAT FOR SUPPORT TEAMS" METRICS

TOTAL CHATS

Total number of chat
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NEW TICKETS

New tickets raised
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SOLVED TICKETS

Solved tickets over time
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QUEUED VISITORS

Queued visitors over time
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CHAT SATISFACTION

Chat satisfaction over time
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GREETINGS CONVERSION

Greetings conversion over time
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CHAT AVAILABILITY

Chat availability over time
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TICKET RESPONSE TIME

Average ticket first time response
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CHAT WAITING TIME

Average chat waiting time
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RESOLUTION TIME

Issue (ticket) resolution time.
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QUEUE ABANDONMENT

Queue abandonment over time
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Customers who use "LiveChat for Support Teams" also installed these reports

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ChartMogul metrics for startups, VCs and angel investors
USE THIS TEMPLATE
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ChartMogul SaaS revenue metrics for startups and investors
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Adding website audience metrics to marketing SEO reports
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