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Use Octoboard templates to send automated reports to your customers and build online marketing and business performance dashboards.
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HOME / REPORTS / LIVECHAT FOR SUPPORT TEAMS

LIVECHAT FOR SUPPORT TEAMS

LiveChat support dashboard for startups and marketing agencies.
Template for generated report: Livechat online support dashboard for startups
LiveChat support and chat metrics covering the following:

  • Online Chats and Trouble Tickets
  • Queued visitors and abandonment
  • Waiting and resolution times

Use this dashboard with other business performance metrics in a live TV loops (or slideshows). We recomment selecting different Agent Groups and compare their performance over time. The dashboards will be updated automatically.
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Last reviewed:
7-May-18
Default range:
90 days
Updates:
Hourly for premium plans

"LIVECHAT FOR SUPPORT TEAMS" METRICS

TOTAL CHATS

Total number of chat

NEW TICKETS

New tickets raised

SOLVED TICKETS

Solved tickets over time

QUEUED VISITORS

Queued visitors over time

CHAT SATISFACTION

Chat satisfaction over time

GREETINGS CONVERSION

Greetings conversion over time

CHAT AVAILABILITY

Chat availability over time

TICKET RESPONSE TIME

Average ticket first time response

CHAT WAITING TIME

Average chat waiting time

RESOLUTION TIME

Issue (ticket) resolution time.

QUEUE ABANDONMENT

Queue abandonment over time

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Age, gender, sessions, location information, interest and purchase intents.
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GOOGLE ANALYTICS - CONTENT

Traffic sources and content performance : time on site, page views, bounce rate and more.
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GOOGLE ANALYTICS - GOALS

Goals value, completions, conversions and abandonment rates.
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