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HOME / REPORTS / FRESHDESK SUPPORT TEAM PERFORMANCE

FRESHDESK SUPPORT TEAM PERFORMANCE

Freshdesk DevOps dashboard for startups and support teams

Template for generated report: Zendesk online support dashboard for startups
590
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Last reviewed:
9-May-19
Default range:
90 days
Updates:
Hourly for premium plans

"FRESHDESK SUPPORT TEAM PERFORMANCE" METRICS

TICKETS CREATED

Number of support tickets raised daily
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TICKETS RESOLVED

Number of support tickets resolved each day
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CSAT

Percentage of good customer satisfaction rating
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RESPONSE TIME

Average time it takes for ticket to be resolved
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TICKETS FEED

Recent tickets
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RESOLUTION TIME

Time it takes to solve a support ticket
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TICKETS UNRESOLVED

Number of unresolved tickets
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TICKETS PRIORITY

Tickets priority breakdown
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TICKETS STATUS

Tickets status breakdown
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TICKETS TYPE

Tickets type breakdown
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TICKETS SOURCE

Tickets source breakdown
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AGENTS RANKING

Agents ranked by tickets
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Zendesk dashboard for startups and support teams
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OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

FRESHDESK SUPPORT TEAM PERFORMANCE

Freshdesk DevOps dashboard for startups and support teams
USE THIS TEMPLATE
Click for details...
OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

FRESHDESK SUPPORT TEAM PERFORMANCE (REPORT)

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