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HOME / REPORTS / FRESHDESK SUPPORT TEAM PERFORMANCE

FRESHDESK SUPPORT TEAM PERFORMANCE

Freshdesk DevOps dashboard for startups and support teams

Template for generated report: Zendesk online support dashboard for startups
590
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Last reviewed:
19-Sep-21
Dashboards:
Reports:
Client portals:
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Data refresh:
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Office TV output:
Multi-client:

"FRESHDESK SUPPORT TEAM PERFORMANCE" METRICS

TICKETS CREATED

Number of support tickets raised daily
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TICKETS RESOLVED

Number of support tickets resolved each day
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CSAT

Percentage of good customer satisfaction rating
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RESPONSE TIME

Average time of first response
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TICKETS FEED

Recent posts with Likes and Comments sorted by date (latest posts first).
Description
We use Engagement to rank your Facebook content. Latest Posts widget sorts posts by time of creation. Most recent posts are at the top.

Post Engagement is calculated using the sum of weighted user actions. We applied different weightings to actions. Because comments, for example, are more valuable than Likes.

Post Engagement = Likes x 1 + Comments x 20 + Shares x 30


Last 20 posts will be displayed.
Tips
We recommend placing Latest Posts widget in your most frequently used dashboard. As each post shows actions of users (likes, shares and comments), you can always spot user activity as soon as it takes place. By commenting back or thanking your visitors for likes or shares you dramatically increase Engagement rate and boost popularity of your account.

To increase level of Engagement, make sure your dashboards are refreshed frequently. Free accounts do not update dashboard data more than once per day. For real-time dashboards, switch to a premium account.
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RESOLUTION TIME

Time it takes to solve a support ticket
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TICKETS UNRESOLVED

Number of unresolved tickets
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TICKETS PRIORITY

Tickets priority breakdown
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TICKETS STATUS

Tickets status breakdown
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TICKETS TYPE

Tickets type breakdown
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TICKETS SOURCE

Tickets source breakdown
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AGENTS RANKING

Agents ranked by tickets
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OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

FRESHDESK SUPPORT TEAM PERFORMANCE

Freshdesk DevOps dashboard for startups and support teams
USE THIS TEMPLATE
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OCTOBOARD PRICING

FREELANCER
25
/month
5 Agency clients
incl. white label reporting
Unlimited users
Unlimited reports
Unlimited dashboards
Access All Integrations
White label
Available in 8 languages
-
-
-
DATA SHARING
Client portals
Custom domain
Office TV loops
Link Sharing
Zapier events
Embedded dashboards
-
-
-
SEO AUDITS AND LEAD GENERATION
NEW
SEO Audits
SEO Form Leads
SEO RANK TRACKER
NEW
50 keywords
10 keywords per client
Locations tracking
Languages tracking
Competitor domains
Every 3 days
3 years
TEAM
50
/month
10 Agency clients
incl. white label reporting
Unlimited users
Unlimited reports
Unlimited dashboards
Access All Integrations
White label
Available in 8 languages
Define PPC Markup
Data mashups
SQL Databases
Client portals
Custom domain
Office TV loops
Link Sharing
Zapier events
Embedded dashboards
Automated Insights
Email Templates
Custom Email Server
SEO Audits
SEO Form Leads
1000 keywords
100 keywords per client
Locations tracking
Languages tracking
Competitor domains
Daily crawls
3 years
AGENCY
75
/month
15
 Agency clients
+5
-5
Unlimited users
Unlimited reports
Unlimited dashboards
Access All Integrations
White label
Available in 8 languages
Define PPC Markup
Data mashups
SQL Databases
Client portals
Custom domain
Office TV loops
Link Sharing
Zapier events
Embedded dashboards
Automated Insights
Email Templates
Custom Email Server
SEO Audits
SEO Form Leads
4500 keywords
300 keywords per client
Locations tracking
Languages tracking
Competitor domains
Daily crawls
3 years
PREMIUM DATA ADD-ONS
Analytics and data export features that we will add to our platform. Currently in Beta. We will notify our clients once the add-ons have been deployed.
ECOMMERCE SUITE
Real-time online sales and SaaS subscription analytics
10
/month
500 orders
monthly sales
+500
-500
Real-time transactions
Sales, Product, Order analytics
Currency conversion
Multi-store reporting
Octoboard for Agencies
Not selected
0/month
Dashboards, Reports, Templates
Client portal, TV Loops
White label, Multi-client
SEO Audits, Automated reports
B2B Lead Generation
SEO Rank Tracker
PREMIUM DATA ADD-ONS
ECOMMERCE SUITE
Not selected
0/month
TOTAL
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