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ZENDESK DASHBOARD

Zendesk ticket count metrics by status, user, and satisfaction ratings.

Octoboard data dashboard: Zendesk application dashboard
Zendesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see these metric groups in Octoboard:

  • Tickets statistics
  • Activity streams
  • Agents rankings
Notas
Use your standard Zendesk login and subdomain (subdomain.zendesk.com) to start collecting data. Octoboard requires read-only access.
350
EXPERIMENTAR AGORA
Última revisão:
4-Oct-19
Intervalo predefinido:
90 dias
Atualizações:
Por hora para planos Premium

ZENDESK MODELOS

Clicar para obter informações...
OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

ZENDESK SUPPORT TEAM PERFORMANCE

Zendesk DevOps dashboard for startups and support teams
UTILIZAR ESTE MODELO
Clicar para obter informações...
OCTOBOARD dashboards, templates and reports gallery: Zendesk online support report for startups

ZENDESK SUPPORT TEAM PERFORMANCE (REPORT)

Zendesk dashboard for startups and support teams
UTILIZAR ESTE MODELO

ZENDESK MÉTRICAS

TICKETS CREATED

Number of support tickets raised daily
UTILIZAR ESTA MÉTRICA

TICKETS RESOLVED

Number of support tickets resolved each day
UTILIZAR ESTA MÉTRICA

CSAT

Percentage of good customer satisfaction rating
UTILIZAR ESTA MÉTRICA

RESPONSE TIME

Average time of first response
UTILIZAR ESTA MÉTRICA

ACTIVITY FEED

Recent tickets
UTILIZAR ESTA MÉTRICA

RESOLUTION TIME

Average time it takes for ticket to be resolved
UTILIZAR ESTA MÉTRICA

TICKETS UNRESOLVED

Number of unresolved tickets
UTILIZAR ESTA MÉTRICA

TICKETS UNASSIGNED

Number of unassigned tickets
UTILIZAR ESTA MÉTRICA

TICKETS PRIORITY

Tickets priority breakdown
UTILIZAR ESTA MÉTRICA

TICKETS STATUS

Tickets status breakdown
UTILIZAR ESTA MÉTRICA

TICKETS TYPE

Tickets type breakdown
UTILIZAR ESTA MÉTRICA

AGENTS RANKING

Agents ranked by tickets
UTILIZAR ESTA MÉTRICA

LIVE TICKETS

Real-time live tickets feed.
Descrição
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). Tabular format is used. Suitable for Office TV dashboards.

This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
UTILIZAR ESTA MÉTRICA

TICKETS FEED

Real-time live tickets feed.
Descrição
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). It uses compact format suitable for online data displays and for easier data sharing.

This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
UTILIZAR ESTA MÉTRICA
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