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ZENDESK DASHBOARD

Zendesk ticket count metrics by status, user, and satisfaction ratings.

Octoboard data dashboard: Zendesk application dashboard
Zendesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see these metric groups in Octoboard:

  • Tickets statistics
  • Activity streams
  • Agents rankings

Important: Zendesk Team, Professional or Entreprise plans may be required for some Zendesk Talk metrics to be displayed.
Notas
Use your standard Zendesk login and subdomain (subdomain.zendesk.com) to start collecting data. Octoboard requires read-only access.
350
EXPERIMENTAR AGORA
Última revisão:
27-May-21
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ZENDESK MODELOS

Clicar para obter informações...
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ZENDESK SUPPORT TEAM PERFORMANCE

Zendesk DevOps dashboard for startups and support teams
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OCTOBOARD dashboards, templates and reports gallery: Zendesk online support report for startups

ZENDESK SUPPORT TEAM PERFORMANCE (REPORT)

Zendesk dashboard for startups and support teams
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OCTOBOARD dashboards, templates and reports gallery: Zendesk talk devops dashboard for business

ZENDESK TALK PERFORMANCE

Key Zendesk Talk performance metrics
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ZENDESK MÉTRICAS

PEDIDOS ASSISTÊNCIA CRIADOS

Number of support tickets raised daily
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PEDIDOS ASSISTÊNCIA RESOLVIDOS

Number of support tickets resolved each day
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CSAT

Percentage of good customer satisfaction rating
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TEMPO DE RESPOSTA

Average time of first response
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FEED ATIVIDADE

Recent tickets
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TEMPO DE RESOLUÇÃO

Average time it takes for ticket to be resolved
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PEDIDOS ASSISTÊNCIA POR RESOLVER

Number of unresolved tickets
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PEDIDOS ASSISTÊNCIA NÃO ATRIBUÍDOS

Number of unassigned tickets
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PRIORIDADE PEDIDOS ASSISTÊNCIA

Tickets priority breakdown
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ESTADO PEDIDOS ASSISTÊNCIA

Tickets status breakdown
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TIPO PEDIDOS ASSISTÊNCIA

Tickets type breakdown
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CLASSIFICAÇÃO AGENTES

Agents ranked by tickets
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PEDIDOS ASSISTÊNCIA DIRETO

Real-time live tickets feed.
Descrição
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). Tabular format is used. Suitable for Office TV dashboards.

This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
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FEED PEDIDOS ASSISTÊNCIA

Real-time live tickets feed.
Descrição
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). It uses compact format suitable for online data displays and for easier data sharing.

This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
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DURAÇÃO MÉDIA CHAMADA

Average time of call across all calls
Sugestões
Required plan: Zendesk Team
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TEMPO MÉDIO DE ESPERA

Average time caller spent in queue waiting to be routed to an agent
Sugestões
Required plan: Zendesk Team
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TEMPO MÉDIO DE ENCERRAMENTO

Average wrap-up time across all calls
Sugestões
Required plan: Zendesk Team
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DURAÇÃO TOTAL CHAMADAS

Total duration of all calls
Sugestões
Required plan: Zendesk Team
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CHAMADAS TOTAIS

Total number of inbound and outbound calls
Sugestões
Required plan: Zendesk Team
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VOICE MAILS TOTAIS

Total number of calls that went to voicemail for any reason
Sugestões
Required plan: Zendesk Team
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TEMPO DE ENCERRAMENTO TOTAL

Total wrap-up time across all calls
Sugestões
Required plan: Zendesk Team
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TEMPO MÉDIO DE RESPOSTA

Average callback time
Descrição
Average callback time a customer has been waiting for an agent in the queue. Excludes Available agents greeting
Sugestões
Required plan: Zendesk Professional
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TEMPO MÉDIO DE ESPERA

Average time caller spent on hold per call
Descrição
Source: Account Overview
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TEMPO DE RESPOSTA MÉDIO

Time from system response to agent connect
Descrição
Average time between system answering a call and customer being connected with an agent. Includes greetings and other recordings played
Sugestões
Required plan: Zendesk Professional
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PEDIDOS NOVA CHAMADA TOTAIS

Total number of callback requests (successful or not)
Sugestões
Required plan: Zendesk Professional
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DESLIGAMENTOS TOTAIS

Total number of calls where customer hung up while waiting in the queue
Sugestões
Required plan: Zendesk Professional
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TEMPO ESPERA TOTAL

Total hold time across all calls
Sugestões
Required plan: Zendesk Professional
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CHAMADAS RECEBIDAS TOTAIS

Total number of inbound calls
Sugestões
Required plan: Zendesk Professional
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CHAMADAS REALIZADAS TOTAIS

Total number of outbound calls
Sugestões
Required plan: Zendesk Professional
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AGENTES POR TEMPO DE ENCERRAMENTO

Average wrap-up time across all calls
Sugestões
Required plan: Zendesk Team
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AGENTES POR CHAMADAS ATENDIDAS

Total number of calls agents answered
Sugestões
Required plan: Zendesk Team
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AGENTES POR CHAMADAS REJEITADAS

Total number of calls agents denied
Sugestões
Required plan: Zendesk Team
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AGENTES POR CHAMADAS NÃO ATENDIDAS

Total number of calls agents missed
Sugestões
Required plan: Zendesk Team
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AGENTES POR TEMPO DE CONVERSA

Total talk time across all calls (excludes hold time and consultation)
Sugestões
Required plan: Zendesk Team
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DESCRIÇÃO GERAL AGENTES

Online agents ranking by answered calls and other metrics.
Sugestões
Required plan: Zendesk Team
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