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FRESHDESK DASHBOARD

Freshdesk ticket count metrics by status, user, and satisfaction ratings.

Octoboard data dashboard: Freshdesk application dashboard
Freshdesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see these metric groups in Octoboard:

  • Tickets statistics
  • Activity streams
  • Agents rankings
Notas
Please your Freshdesk domain name and API Key. API Key can be found in top-right corner icon, under Profile Settings.
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EXPERIMENTAR AGORA
Última revisão:
25-Mar-19
Intervalo predefinido:
90 dias
Atualizações:
Por hora para planos Premium

FRESHDESK MODELOS

Clicar para obter informações...
OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

FRESHDESK SUPPORT TEAM PERFORMANCE

Freshdesk DevOps dashboard for startups and support teams
UTILIZAR ESTE MODELO
Clicar para obter informações...
OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

FRESHDESK SUPPORT TEAM PERFORMANCE (REPORT)

Freshdesk dashboard for startups and support teams
UTILIZAR ESTE MODELO

FRESHDESK MÉTRICAS

TICKETS CREATED

Number of support tickets raised daily
UTILIZAR ESTA MÉTRICA

TICKETS RESOLVED

Number of support tickets resolved each day
UTILIZAR ESTA MÉTRICA

CSAT

Percentage of good customer satisfaction rating
UTILIZAR ESTA MÉTRICA

RESPONSE TIME

Average time it takes for ticket to be resolved
UTILIZAR ESTA MÉTRICA

TICKETS FEED

Recent tickets
UTILIZAR ESTA MÉTRICA

RESOLUTION TIME

Time it takes to solve a support ticket
UTILIZAR ESTA MÉTRICA

TICKETS UNRESOLVED

Number of unresolved tickets
UTILIZAR ESTA MÉTRICA

TICKETS UNASSIGNED

Number of unassigned tickets
UTILIZAR ESTA MÉTRICA

TICKETS PRIORITY

Tickets priority breakdown
UTILIZAR ESTA MÉTRICA

TICKETS STATUS

Tickets status breakdown
UTILIZAR ESTA MÉTRICA

TICKETS TYPE

Tickets type breakdown
UTILIZAR ESTA MÉTRICA

TICKETS SOURCE

Tickets source breakdown
UTILIZAR ESTA MÉTRICA

AGENTS RANKING

Agents ranked by tickets
UTILIZAR ESTA MÉTRICA
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