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HOME / DASHBOARDS / ZENDESK

ZENDESK DASHBOARD

Zendesk ticket count metrics by status, user, and satisfaction ratings.

Octoboard data dashboard: Zendesk application dashboard
Zendesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see these metric groups in Octoboard:

  • Tickets statistics
  • Activity streams
  • Agents rankings

Important: Zendesk Team, Professional or Entreprise plans may be required for some Zendesk Talk metrics to be displayed.
Notities
Use your standard Zendesk login and subdomain (subdomain.zendesk.com) to start collecting data. Octoboard requires read-only access.
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PROBEER HET NU
Laatst bekeken op:
9-Mar-23
Dashboards:
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Clientportals:
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ZENDESK TEMPLATES

Klik hier voor info...
OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

ZENDESK SUPPORT TEAM PERFORMANCE

Zendesk DevOps dashboard for startups and support teams
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Klik hier voor info...
OCTOBOARD dashboards, templates and reports gallery: Zendesk online support report for startups

ZENDESK SUPPORT TEAM PERFORMANCE (REPORT)

Zendesk dashboard for startups and support teams
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Klik hier voor info...
OCTOBOARD dashboards, templates and reports gallery: Zendesk talk devops dashboard for business

ZENDESK TALK PERFORMANCE

Key Zendesk Talk performance metrics
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ZENDESK STATISTIEKEN

GEMAAKTE TICKETS

Number of support tickets raised daily
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AFGEHANDELDE TICKETS

Number of support tickets resolved each day
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CSAT

Percentage of good customer satisfaction rating
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RESPONSTIJD

Average time of first response
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ACTIVITEITS-FEED

Recent tickets
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TIJD TOT OPLOSSING

Average time it takes for ticket to be resolved
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NIET-AFGEHANDELDE TICKETS

Number of unresolved tickets
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NIET-TOEGEWEZEN TICKETS

Number of unassigned tickets
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TICKETPRIORITEIT

Tickets priority breakdown
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STATUS TICKETS

Tickets status breakdown
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TYPE TICKETS

Tickets type breakdown
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RANGORDE AGENTEN

Agents ranked by tickets
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LIVE TICKETS

Real-time live tickets feed.
Beschrijving
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). Tabular format is used. Suitable for Office TV dashboards.

This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
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FEED TICKETS

Real-time live tickets feed.
Beschrijving
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). It uses compact format suitable for online data displays and for easier data sharing.

This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
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GEMIDDELDE GESPREKSDUUR

Average time of call across all calls
Tips
Required plan: Zendesk Team
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GEMIDDELDE WACHTTIJD

Average time caller spent in queue waiting to be routed to an agent
Tips
Required plan: Zendesk Team
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GEMIDDELDE AFWIKKELTIJD

Average wrap-up time across all calls
Tips
Required plan: Zendesk Team
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TOTALE GESPREKSDUUR

Total duration of all calls
Tips
Required plan: Zendesk Team
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TOTAAL GESPREKKEN

Total number of inbound and outbound calls
Tips
Required plan: Zendesk Team
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TOTAAL VOICEMAILS

Total number of calls that went to voicemail for any reason
Tips
Required plan: Zendesk Team
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TOTALE AFWIKKELTIJD

Total wrap-up time across all calls
Tips
Required plan: Zendesk Team
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GEMIDDELDE TERUGBELTIJD

Average callback time
Beschrijving
Average callback time a customer has been waiting for an agent in the queue. Excludes Available agents greeting
Tips
Required plan: Zendesk Professional
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GEMIDDELDE TIJD IN WACHTSTAND

Average time caller spent on hold per call
Beschrijving
Source: Account Overview
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GEMIDDELDE BEANTWOORDINGSTIJD

Time from system response to agent connect
Beschrijving
Average time between system answering a call and customer being connected with an agent. Includes greetings and other recordings played
Tips
Required plan: Zendesk Professional
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TOTAAL TERUGBELVERZOEKEN

Total number of callback requests (successful or not)
Tips
Required plan: Zendesk Professional
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TOTAAL OPGEHANGEN

Total number of calls where customer hung up while waiting in the queue
Tips
Required plan: Zendesk Professional
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TOTALE WACHTTIJD

Total hold time across all calls
Tips
Required plan: Zendesk Professional
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TOTAAL INKOMENDE GESPREKKEN

Total number of inbound calls
Tips
Required plan: Zendesk Professional
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TOTAAL UITGAANDE GESPREKKEN

Total number of outbound calls
Tips
Required plan: Zendesk Professional
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AGENTEN OP AFHANDELINGSTIJD

Average wrap-up time across all calls
Tips
Required plan: Zendesk Team
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AGENTEN OP BEANTWOORDE GESPREKKEN

Total number of calls agents answered
Tips
Required plan: Zendesk Team
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AGENTEN OP GEWEIGERDE GESPREKKEN

Total number of calls agents denied
Tips
Required plan: Zendesk Team
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AGENTEM OP GEMISTE GESPREKKEN

Total number of calls agents missed
Tips
Required plan: Zendesk Team
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AGENTEN OP GESPREKSTIJD

Total talk time across all calls (excludes hold time and consultation)
Tips
Required plan: Zendesk Team
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OVERZICHT AGENTEN

Online agents ranking by answered calls and other metrics.
Tips
Required plan: Zendesk Team
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