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MOSTRA TUTTI I DASHBOARD
ZENDESK CHAT DASHBOARD
Zendesk Chat ticket metrics for support teams.
Zendesk Chat is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Zendesk Chat metrics contain key metrics for analyzing First Line Support chat performance in online dashboards and on office TV monitors.
Note
Use your standard Zendesk login and subdomain (subdomain.zendesk.com) to start collecting data. Octoboard requires read-only access. Real time metrics are only available to client on Zendesk Chat’s Enterprise plan. Only Zendesk account Owners and Administrators can connect Octoboard to Zendesk.
350
Ultima revisione:
11-Mar-23
Dashboard:
Report:
Portali clienti:
White label:
Aggiornamento dati:
Approfondimenti sui dati:
Output Office TV:
Multi-cliente:
ZENDESK CHAT MODELLI
Fai clic per dettagli...
ZENDESK CHAT QUEUE
Current Zendesk Chat queue parameters. Displays status of chats, agents and departments breakdowns.
USA QUESTO MODELLO
ZENDESK CHAT METRICHE
TEMPO PRIMA RISPOSTA
First response time trend over time
USA QUESTA METRICA
TEMPO DI RISPOSTA PER REPARTO
Departments ranked by response time
USA QUESTA METRICA
CSAT BY DEPARTMENT
Department breakdown by Customer Satisfaction
USA QUESTA METRICA
CODA CHAT
Current chat queue
USA QUESTA METRICA
DURATA CHAT
Current chat queue
USA QUESTA METRICA
AGENTI ONLINE
Number of agents online
USA QUESTA METRICA
AGENTI DISTANTI
Number of agents away
USA QUESTA METRICA
AGENTI PER CHAT
Agents ranked by number of chats
USA QUESTA METRICA
