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ZENDESK CHAT DASHBOARD

Zendesk Chat ticket metrics for support teams.

Octoboard data dashboard: Zendesk chat online dashboard for support teams
Zendesk Chat is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Zendesk Chat metrics contain key metrics for analyzing First Line Support chat performance in online dashboards and on office TV monitors.
Note
Use your standard Zendesk login and subdomain (subdomain.zendesk.com) to start collecting data. Octoboard requires read-only access. Real time metrics are only available to client on Zendesk Chat’s Enterprise plan. Only Zendesk account Owners and Administrators can connect Octoboard to Zendesk.
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PROVALO SUBITO
Ultima revisione:
25-May-21
Dashboard:
Report:
Portali clienti:
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Output Office TV:
Multi-cliente:

ZENDESK CHAT MODELLI

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OCTOBOARD dashboards, templates and reports gallery: Zendesk queue devops dashboard for startups

ZENDESK CHAT QUEUE

Current Zendesk Chat queue parameters. Displays status of chats, agents and departments breakdowns.
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ZENDESK CHAT METRICHE

TEMPO PRIMA RISPOSTA

First response time trend over time
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TEMPO DI RISPOSTA PER REPARTO

Departments ranked by response time
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CSAT BY DEPARTMENT

Department breakdown by Customer Satisfaction
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CODA CHAT

Current chat queue
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DURATA CHAT

Current chat queue
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AGENTI ONLINE

Number of agents online
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AGENTI DISTANTI

Number of agents away
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AGENTI PER CHAT

Agents ranked by number of chats
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