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ZENDESK DASHBOARD

Zendesk ticket count metrics by status, user, and satisfaction ratings.

Octoboard data dashboard: Zendesk application dashboard
Zendesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see these metric groups in Octoboard:

  • Tickets statistics
  • Activity streams
  • Agents rankings
Note
Use your standard Zendesk login and subdomain (subdomain.zendesk.com) to start collecting data. Octoboard requires read-only access.
350
PROVALO SUBITO
Ultima revisione:
12-Nov-19
Intervallo predefinito:
90 giorni
Aggiornamenti:
Ogni ora per piani premium

ZENDESK MODELLI

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OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

ZENDESK SUPPORT TEAM PERFORMANCE

Zendesk DevOps dashboard for startups and support teams
USA QUESTO MODELLO
Fai clic per dettagli...
OCTOBOARD dashboards, templates and reports gallery: Zendesk online support report for startups

ZENDESK SUPPORT TEAM PERFORMANCE (REPORT)

Zendesk dashboard for startups and support teams
USA QUESTO MODELLO

ZENDESK METRICHE

TICKETS CREATED

Number of support tickets raised daily
USA QUESTA METRICA

TICKETS RESOLVED

Number of support tickets resolved each day
USA QUESTA METRICA

CSAT

Percentage of good customer satisfaction rating
USA QUESTA METRICA

RESPONSE TIME

Average time of first response
USA QUESTA METRICA

ACTIVITY FEED

Recent tickets
USA QUESTA METRICA

RESOLUTION TIME

Average time it takes for ticket to be resolved
USA QUESTA METRICA

TICKETS UNRESOLVED

Number of unresolved tickets
USA QUESTA METRICA

TICKETS UNASSIGNED

Number of unassigned tickets
USA QUESTA METRICA

TICKETS PRIORITY

Tickets priority breakdown
USA QUESTA METRICA

TICKETS STATUS

Tickets status breakdown
USA QUESTA METRICA

TICKETS TYPE

Tickets type breakdown
USA QUESTA METRICA

AGENTS RANKING

Agents ranked by tickets
USA QUESTA METRICA

LIVE TICKETS

Real-time live tickets feed.
Descrizione
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). Tabular format is used. Suitable for Office TV dashboards.

This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
USA QUESTA METRICA

TICKETS FEED

Real-time live tickets feed.
Descrizione
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). It uses compact format suitable for online data displays and for easier data sharing.

This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
USA QUESTA METRICA
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