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ZENDESK DASHBOARD

Zendesk ticket count metrics by status, user, and satisfaction ratings.

Octoboard data dashboard: Zendesk application dashboard
Zendesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see these metric groups in Octoboard:

  • Tickets statistics
  • Activity streams
  • Agents rankings

Important: Zendesk Team, Professional or Entreprise plans may be required for some Zendesk Talk metrics to be displayed.
Note
Use your standard Zendesk login and subdomain (subdomain.zendesk.com) to start collecting data. Octoboard requires read-only access.
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PROVALO SUBITO
Ultima revisione:
19-Aug-20
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ZENDESK MODELLI

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OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

ZENDESK SUPPORT TEAM PERFORMANCE

Zendesk DevOps dashboard for startups and support teams
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OCTOBOARD dashboards, templates and reports gallery: Zendesk online support report for startups

ZENDESK SUPPORT TEAM PERFORMANCE (REPORT)

Zendesk dashboard for startups and support teams
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OCTOBOARD dashboards, templates and reports gallery: Zendesk talk devops dashboard for business

ZENDESK TALK PERFORMANCE

Key Zendesk Talk performance metrics
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ZENDESK METRICHE

TICKET CREATI

Number of support tickets raised daily
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TICKET RISOLTI

Number of support tickets resolved each day
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CSAT

Percentage of good customer satisfaction rating
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TEMPO DI RISPOSTA

Average time of first response
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FEED ATTIVITÀ

Recent tickets
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TEMPO DI RISOLUZIONE

Average time it takes for ticket to be resolved
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TICKET NON RISOLTI

Number of unresolved tickets
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TICKET NON ASSEGNATI

Number of unassigned tickets
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PRIORITÀ TICKET

Tickets priority breakdown
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STATO TICKET

Tickets status breakdown
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TIPO TICKET

Tickets type breakdown
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RANKING AGENTI

Agents ranked by tickets
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BIGLIETTI IN TEMPO REALE

Real-time live tickets feed.
Descrizione
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). Tabular format is used. Suitable for Office TV dashboards.

This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
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FEED TICKET

Real-time live tickets feed.
Descrizione
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). It uses compact format suitable for online data displays and for easier data sharing.

This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
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DURATA MEDIA DELLE CHIAMATE

Average time of call across all calls
Suggerimenti
Required plan: Zendesk Team
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TEMPO MEDIO DI ATTESA

Average time caller spent in queue waiting to be routed to an agent
Suggerimenti
Required plan: Zendesk Team
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TEMPO MEDIO DI CONCLUSIONE

Average wrap-up time across all calls
Suggerimenti
Required plan: Zendesk Team
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DURATA TOTALE DELLE CHIAMATE

Total duration of all calls
Suggerimenti
Required plan: Zendesk Team
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TOTALE CHIAMATE

Total number of inbound and outbound calls
Suggerimenti
Required plan: Zendesk Team
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TOTALE MESSAGGI VOCALI

Total number of calls that went to voicemail for any reason
Suggerimenti
Required plan: Zendesk Team
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TEMPO TOTALE DI CONCLUSIONE

Total wrap-up time across all calls
Suggerimenti
Required plan: Zendesk Team
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TEMPO MEDIO DI RICHIAMATA

Average callback time
Descrizione
Average callback time a customer has been waiting for an agent in the queue. Excludes Available agents greeting
Suggerimenti
Required plan: Zendesk Professional
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TEMPO MEDIO DI ATTESA

Average time caller spent on hold per call
Descrizione
Source: Account Overview
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TEMPO MEDIO DI RISPOSTA

Time from system response to agent connect
Descrizione
Average time between system answering a call and customer being connected with an agent. Includes greetings and other recordings played
Suggerimenti
Required plan: Zendesk Professional
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RICHIESTE DI RICHIAMATA TOTALI

Total number of callback requests (successful or not)
Suggerimenti
Required plan: Zendesk Professional
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TOTALE RIAGGANCI

Total number of calls where customer hung up while waiting in the queue
Suggerimenti
Required plan: Zendesk Professional
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TEMPO DI ATTESA TOTALE

Total hold time across all calls
Suggerimenti
Required plan: Zendesk Professional
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TOTALE CHIAMATE IN ENTRATA

Total number of inbound calls
Suggerimenti
Required plan: Zendesk Professional
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TOTALE CHIAMATE IN USCITA

Total number of outbound calls
Suggerimenti
Required plan: Zendesk Professional
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AGENTI PER TEMPO DI CONCLUSIONE

Average wrap-up time across all calls
Suggerimenti
Required plan: Zendesk Team
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AGENTI PER CHIAMATE CON RISPOSTA

Total number of calls agents answered
Suggerimenti
Required plan: Zendesk Team
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AGENTI PER CHIAMATE RIFIUTATE

Total number of calls agents denied
Suggerimenti
Required plan: Zendesk Team
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AGENTI PER CHIAMATE PERSE

Total number of calls agents missed
Suggerimenti
Required plan: Zendesk Team
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AGENTI PER TEMPO DI CONVERSAZIONE

Total talk time across all calls (excludes hold time and consultation)
Suggerimenti
Required plan: Zendesk Team
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PANORAMICA AGENTI

Online agents ranking by answered calls and other metrics.
Suggerimenti
Required plan: Zendesk Team
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