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HOME / DASHBOARD / LIVECHAT

LIVECHAT DASHBOARD

Online chats and support team performance from LiveChat.

Octoboard data dashboard: Livechat application dashboard
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities. It was first launched in 2002 and is offered as a SaaS (software as a service) model.

Companies use LiveChat as a single point of contact to manage from one software all customer service and online sales activities that normally are provided using different channels (chat, email and social media) and multiple tools. LiveChat is used by over 22,000 paid customers from 150 countries.
Note
To connect to LiveChat enter your usual LiveChat login details. Octoboard requires read-only access.
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PROVALO SUBITO
Ultima revisione:
11-Mar-23
Dashboard:
Report:
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LIVECHAT MODELLI

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OCTOBOARD dashboards, templates and reports gallery: Livechat online support dashboard for startups

LIVECHAT FOR SUPPORT TEAMS

LiveChat support dashboard for startups and marketing agencies.
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OCTOBOARD dashboards, templates and reports gallery: Livechat online support dashboard for startups

LIVECHAT FOR SUPPORT TEAMS (REPORT)

LiveChat support dashboard for startups and marketing agencies.
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LIVECHAT METRICHE

TOTALE CHAT

Total number of chat
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NUOVI TICKET

New tickets raised
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TICKET RISOLTI

Solved tickets over time
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VISITATORI IN CODA

Queued visitors over time
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SODDISFAZIONE CHAT

Chat satisfaction over time
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CONVERSIONE SALUTI

Greetings conversion over time
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DISPONIBILITÀ CHAT

Chat availability over time
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TEMPO DI RISPOSTA MEDIO

Average ticket first time response
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TEMPO DI ATTESA IN CHAT

Average chat waiting time
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TEMPO DI RISOLUZIONE

Issue (ticket) resolution time.
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ABBANDONO DELLA CODA

Queue abandonment over time
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