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LIVECHAT DASHBOARD

Online chats and support team performance from LiveChat.

Octoboard data dashboard: Livechat application dashboard
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities. It was first launched in 2002 and is offered as a SaaS (software as a service) model.

Companies use LiveChat as a single point of contact to manage from one software all customer service and online sales activities that normally are provided using different channels (chat, email and social media) and multiple tools. LiveChat is used by over 22,000 paid customers from 150 countries.
Note
To connect to LiveChat enter your usual LiveChat login details. Octoboard requires read-only access.
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PROVALO SUBITO
Ultima revisione:
3-Jul-19
Intervallo predefinito:
90 giorni
Aggiornamenti:
Ogni ora per piani premium

LIVECHAT MODELLI

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OCTOBOARD dashboards, templates and reports gallery: Livechat online support dashboard for startups

LIVECHAT FOR SUPPORT TEAMS

LiveChat support dashboard for startups and marketing agencies.
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OCTOBOARD dashboards, templates and reports gallery: Livechat online support dashboard for startups

LIVECHAT FOR SUPPORT TEAMS (REPORT)

LiveChat support dashboard for startups and marketing agencies.
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LIVECHAT METRICHE

TOTAL CHATS

Total number of chat
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NEW TICKETS

New tickets raised
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SOLVED TICKETS

Solved tickets over time
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QUEUED VISITORS

Queued visitors over time
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CHAT SATISFACTION

Chat satisfaction over time
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GREETINGS CONVERSION

Greetings conversion over time
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CHAT AVAILABILITY

Chat availability over time
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TICKET RESPONSE TIME

Average ticket first time response
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CHAT WAITING TIME

Average chat waiting time
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RESOLUTION TIME

Issue (ticket) resolution time.
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QUEUE ABANDONMENT

Queue abandonment over time
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