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FRESHDESK DASHBOARD

Freshdesk ticket count metrics by status, user, and satisfaction ratings.

Octoboard data dashboard: Freshdesk application dashboard
Freshdesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see these metric groups in Octoboard:

  • Tickets statistics
  • Activity streams
  • Agents rankings
Note
Please your Freshdesk subdomain name (subdomain.freshdesk.com) and API Key. API Key can be found in top-right corner icon, under Profile Settings.
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PROVALO SUBITO
Ultima revisione:
12-Mar-23
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FRESHDESK MODELLI

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OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

FRESHDESK SUPPORT TEAM PERFORMANCE

Freshdesk DevOps dashboard for startups and support teams
USA QUESTO MODELLO
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OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

FRESHDESK SUPPORT TEAM PERFORMANCE (REPORT)

Freshdesk dashboard for startups and support teams
USA QUESTO MODELLO

FRESHDESK METRICHE

TICKET CREATI

Number of support tickets raised daily
USA QUESTA METRICA

TICKET RISOLTI

Number of support tickets resolved each day
USA QUESTA METRICA

CSAT

Percentage of good customer satisfaction rating
USA QUESTA METRICA

TEMPO DI RISPOSTA

Average time it takes for ticket to be resolved
USA QUESTA METRICA

FEED TICKET

Recent tickets
USA QUESTA METRICA

TEMPO DI RISOLUZIONE

Time it takes to solve a support ticket
USA QUESTA METRICA

TICKET NON RISOLTI

Number of unresolved tickets
USA QUESTA METRICA

TICKET NON ASSEGNATI

Number of unassigned tickets
USA QUESTA METRICA

PRIORITÀ TICKET

Tickets priority breakdown
USA QUESTA METRICA

STATO TICKET

Tickets status breakdown
USA QUESTA METRICA

TIPO TICKET

Tickets type breakdown
USA QUESTA METRICA

ORIGINE TICKET

Tickets source breakdown
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RANKING AGENTI

Agents ranked by tickets
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