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FRESHDESK DASHBOARD

Freshdesk ticket count metrics by status, user, and satisfaction ratings.

Octoboard data dashboard: Freshdesk application dashboard
Freshdesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see these metric groups in Octoboard:

  • Tickets statistics
  • Activity streams
  • Agents rankings
Note
Please your Freshdesk domain name and API Key. API Key can be found in top-right corner icon, under Profile Settings.
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PROVALO SUBITO
Ultima revisione:
4-May-19
Intervallo predefinito:
90 giorni
Aggiornamenti:
Ogni ora per piani premium

FRESHDESK MODELLI

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OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

FRESHDESK SUPPORT TEAM PERFORMANCE

Freshdesk DevOps dashboard for startups and support teams
USA QUESTO MODELLO
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OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

FRESHDESK SUPPORT TEAM PERFORMANCE (REPORT)

Freshdesk dashboard for startups and support teams
USA QUESTO MODELLO

FRESHDESK METRICHE

TICKETS CREATED

Number of support tickets raised daily
USA QUESTA METRICA

TICKETS RESOLVED

Number of support tickets resolved each day
USA QUESTA METRICA

CSAT

Percentage of good customer satisfaction rating
USA QUESTA METRICA

RESPONSE TIME

Average time it takes for ticket to be resolved
USA QUESTA METRICA

TICKETS FEED

Recent tickets
USA QUESTA METRICA

RESOLUTION TIME

Time it takes to solve a support ticket
USA QUESTA METRICA

TICKETS UNRESOLVED

Number of unresolved tickets
USA QUESTA METRICA

TICKETS UNASSIGNED

Number of unassigned tickets
USA QUESTA METRICA

TICKETS PRIORITY

Tickets priority breakdown
USA QUESTA METRICA

TICKETS STATUS

Tickets status breakdown
USA QUESTA METRICA

TICKETS TYPE

Tickets type breakdown
USA QUESTA METRICA

TICKETS SOURCE

Tickets source breakdown
USA QUESTA METRICA

AGENTS RANKING

Agents ranked by tickets
USA QUESTA METRICA
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