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REGRESAR / TABLEROS / LIVECHAT

LIVECHAT TABLERO

Online chats and support team performance from LiveChat.

Octoboard data dashboard: Livechat application dashboard
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities. It was first launched in 2002 and is offered as a SaaS (software as a service) model.

Companies use LiveChat as a single point of contact to manage from one software all customer service and online sales activities that normally are provided using different channels (chat, email and social media) and multiple tools. LiveChat is used by over 22,000 paid customers from 150 countries.
Notas
To connect to LiveChat enter your usual LiveChat login details. Octoboard requires read-only access.
202
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Revisado el:
10-Mar-23
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LIVECHAT PLANTILLA

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OCTOBOARD dashboards, templates and reports gallery: Livechat online support dashboard for startups

LIVECHAT FOR SUPPORT TEAMS

LiveChat support dashboard for startups and marketing agencies.
USE ESTA PLANTILLA
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OCTOBOARD dashboards, templates and reports gallery: Livechat online support dashboard for startups

LIVECHAT FOR SUPPORT TEAMS (REPORT)

LiveChat support dashboard for startups and marketing agencies.
USE ESTA PLANTILLA

LIVECHAT MÉTRICAS

TOTAL DE CHATS

Total number of chat
USE ESTA MÉTRICA

NUEVAS ENTRADAS

New tickets raised
USE ESTA MÉTRICA

ENTRADAS RESUELTAS

Solved tickets over time
USE ESTA MÉTRICA

VISITANTES EN COLA

Queued visitors over time
USE ESTA MÉTRICA

SATISFACCIÓN DE CHAT

Chat satisfaction over time
USE ESTA MÉTRICA

CONVERSIÓN DE SALUDOS

Greetings conversion over time
USE ESTA MÉTRICA

DISPONIBILIDAD DE CHAT

Chat availability over time
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TIEMPO DE RESPUESTA DE ENTRADA

Average ticket first time response
USE ESTA MÉTRICA

TIEMPO DE ESPERA DE CHAT

Average chat waiting time
USE ESTA MÉTRICA

TIEMPO DE RESOLUCIÓN

Issue (ticket) resolution time.
USE ESTA MÉTRICA

ABANDONO DE COLA

Queue abandonment over time
USE ESTA MÉTRICA