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FRESHDESK TABLERO

Freshdesk ticket count metrics by status, user, and satisfaction ratings.

Octoboard data dashboard: Freshdesk application dashboard
Freshdesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see these metric groups in Octoboard:

  • Tickets statistics
  • Activity streams
  • Agents rankings
Notas
Please your Freshdesk subdomain name (subdomain.freshdesk.com) and API Key. API Key can be found in top-right corner icon, under Profile Settings.
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Revisado el:
11-Sep-20
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FRESHDESK PLANTILLA

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OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

FRESHDESK SUPPORT TEAM PERFORMANCE

Freshdesk DevOps dashboard for startups and support teams
USE ESTA PLANTILLA
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OCTOBOARD dashboards, templates and reports gallery: Zendesk online support dashboard for startups

FRESHDESK SUPPORT TEAM PERFORMANCE (REPORT)

Freshdesk dashboard for startups and support teams
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FRESHDESK MÉTRICAS

ENTRADAS CREADAS

Number of support tickets raised daily
USE ESTA MÉTRICA

ENTRADAS RESUELTAS

Number of support tickets resolved each day
USE ESTA MÉTRICA

CSAT

Percentage of good customer satisfaction rating
USE ESTA MÉTRICA

TIEMPO DE RESPUESTA

Average time it takes for ticket to be resolved
USE ESTA MÉTRICA

FUENTE DE ENTRADAS

Recent tickets
USE ESTA MÉTRICA

TIEMPO DE RESOLUCIÓN

Time it takes to solve a support ticket
USE ESTA MÉTRICA

ENTRADAS NO RESUELTAS

Number of unresolved tickets
USE ESTA MÉTRICA

ENTRADAS NO ASIGNADAS

Number of unassigned tickets
USE ESTA MÉTRICA

PRIORIDAD DE ENTRADAS

Tickets priority breakdown
USE ESTA MÉTRICA

ESTADO DE ENTRADAS

Tickets status breakdown
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TIPO DE ENTRADAS

Tickets type breakdown
USE ESTA MÉTRICA

FUENTE DE ENTRADAS

Tickets source breakdown
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CLASIFICACIÓN DE AGENTES

Agents ranked by tickets
USE ESTA MÉTRICA