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AUTOMATISIERTE BERICHTSVORLAGEN
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ZENDESK DASHBOARD
Zendesk ticket count metrics by status, user, and satisfaction ratings.
Zendesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see these metric groups in Octoboard:
Important: Zendesk Team, Professional or Entreprise plans may be required for some Zendesk Talk metrics to be displayed.
- Tickets statistics
- Activity streams
- Agents rankings
Important: Zendesk Team, Professional or Entreprise plans may be required for some Zendesk Talk metrics to be displayed.
Hinweise
Use your standard Zendesk login and subdomain (subdomain.zendesk.com) to start collecting data. Octoboard requires read-only access.
ZENDESK VORLAGEN
Klicken für Details....
ZENDESK SUPPORT TEAM PERFORMANCE
Zendesk DevOps dashboard for startups and support teams
DIESE VORLAGE VERWENDEN
Klicken für Details....
ZENDESK SUPPORT TEAM PERFORMANCE (REPORT)
Zendesk dashboard for startups and support teams
DIESE VORLAGE VERWENDEN
Klicken für Details....
ZENDESK TALK PERFORMANCE
Key Zendesk Talk performance metrics
DIESE VORLAGE VERWENDEN
ZENDESK MESSGRÖSSEN
TICKETS ERSTELLT
Number of support tickets raised daily
DIESE METRIK VERWENDEN
TICKETS GELÖST
Number of support tickets resolved each day
DIESE METRIK VERWENDEN
CSAT
Percentage of good customer satisfaction rating
DIESE METRIK VERWENDEN
REAKTIONSZEIT
Average time of first response
DIESE METRIK VERWENDEN
AKTIVITÄTEN-FEED
Recent tickets
DIESE METRIK VERWENDEN
LÖSUNGSZEIT
Average time it takes for ticket to be resolved
DIESE METRIK VERWENDEN
NICHT GELÖSTE TICKETS
Number of unresolved tickets
DIESE METRIK VERWENDEN
NICHT ZUGEWIESENE TICKETS
Number of unassigned tickets
DIESE METRIK VERWENDEN
TICKETS-PRIORITÄT
Tickets priority breakdown
DIESE METRIK VERWENDEN
TICKETS-STATUS
Tickets status breakdown
DIESE METRIK VERWENDEN
TICKETS-ART
Tickets type breakdown
DIESE METRIK VERWENDEN
AGENTEN-EINSTUFUNG
Agents ranked by tickets
DIESE METRIK VERWENDEN
LIVE-TICKETS
Real-time live tickets feed.
Beschreibung
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). Tabular format is used. Suitable for Office TV dashboards.
This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
DIESE METRIK VERWENDEN
TICKETS-FEED
Real-time live tickets feed.
Beschreibung
Shows real-time Zendesk tickets with indications of priority (Low, Normal, High), status (New, Open, Pending, Solved) and ticket type (Questions, Incidents, Tickets, Tasks). It uses compact format suitable for online data displays and for easier data sharing.
This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
This is real-time widget. It is available in Business product (not in Agencies), starting from plan TEAMS.
DIESE METRIK VERWENDEN
DURCHSCHNITTLICHE TELEFONGESPRÄCH-DAUER
Average time of call across all calls
Tipps
Required plan: Zendesk Team
DIESE METRIK VERWENDEN
DURCHSCHNITTLICHE WARTEZEIT
Average time caller spent in queue waiting to be routed to an agent
Tipps
Required plan: Zendesk Team
DIESE METRIK VERWENDEN
DURCHSCHNITTLICHE DAUER DER ABSCHLUSSSITZUNG
Average wrap-up time across all calls
Tipps
Required plan: Zendesk Team
DIESE METRIK VERWENDEN
TELEFONGESPRÄCH-DAUER INSGESAMT
Total duration of all calls
Tipps
Required plan: Zendesk Team
DIESE METRIK VERWENDEN
ANRUFE INSGESAMT
Total number of inbound and outbound calls
Tipps
Required plan: Zendesk Team
DIESE METRIK VERWENDEN
NACHRICHTEN AUF ANRUFBEANTWORTER INSGESAMT
Total number of calls that went to voicemail for any reason
Tipps
Required plan: Zendesk Team
DIESE METRIK VERWENDEN
DAUER DER ANRUFNACHBEARBEITUNG INSGESAMT
Total wrap-up time across all calls
Tipps
Required plan: Zendesk Team
DIESE METRIK VERWENDEN
DURCHSCHNITTLICHE RÃœCKRUFDAUER
Average callback time
Beschreibung
Average callback time a customer has been waiting for an agent in the queue. Excludes Available agents greeting
Tipps
Required plan: Zendesk Professional
DIESE METRIK VERWENDEN
DURCHSCHNITTLICHE DAUER DER WARTESCHLEIFE EINES ANRUFS
Average time caller spent on hold per call
Beschreibung
Source: Account Overview
DIESE METRIK VERWENDEN
DURCHSCHNITTLICHE DAUER, BIS DER ANRUF ENTGEGENGENOMMEN WIRD
Time from system response to agent connect
Beschreibung
Average time between system answering a call and customer being connected with an agent. Includes greetings and other recordings played
Tipps
Required plan: Zendesk Professional
DIESE METRIK VERWENDEN
RÃœCKRUF-ANFRAGEN INSGESAMT
Total number of callback requests (successful or not)
Tipps
Required plan: Zendesk Professional
DIESE METRIK VERWENDEN
AUFGELEGTE ANRUFE INSGESAMT
Total number of calls where customer hung up while waiting in the queue
Tipps
Required plan: Zendesk Professional
DIESE METRIK VERWENDEN
WARTEZEIT INSGESAMT
Total hold time across all calls
Tipps
Required plan: Zendesk Professional
DIESE METRIK VERWENDEN
EINGEHENDE ANRUFE INSGESAMT
Total number of inbound calls
Tipps
Required plan: Zendesk Professional
DIESE METRIK VERWENDEN
AUSGEHENDE ANRUFE INSGESAMT
Total number of outbound calls
Tipps
Required plan: Zendesk Professional
DIESE METRIK VERWENDEN
AGENTEN NACH ZWEIT DER ABSCHLUSSSITZUNG
Average wrap-up time across all calls
Tipps
Required plan: Zendesk Team
DIESE METRIK VERWENDEN
AGENTEN NACH BEANTWORTETEN ANRUFEN
Total number of calls agents answered
Tipps
Required plan: Zendesk Team
DIESE METRIK VERWENDEN
AGENTEN NACH NICHT BEANTWORTETEN ANRUFEN
Total number of calls agents denied
Tipps
Required plan: Zendesk Team
DIESE METRIK VERWENDEN
AGENTEN NACH NICHT ANGENOMMENEN ANRUFEN
Total number of calls agents missed
Tipps
Required plan: Zendesk Team
DIESE METRIK VERWENDEN
AGENTEN NACH GESPRÄCHSZEIT
Total talk time across all calls (excludes hold time and consultation)
Tipps
Required plan: Zendesk Team
DIESE METRIK VERWENDEN
AGENTEN-ÃœBERSICHT
Online agents ranking by answered calls and other metrics.
Tipps
Required plan: Zendesk Team
DIESE METRIK VERWENDEN
