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FRESHDESK DASHBOARD
Freshdesk ticket count metrics by status, user, and satisfaction ratings.
Freshdesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see these metric groups in Octoboard:
- Tickets statistics
- Activity streams
- Agents rankings
Hinweise
Please your Freshdesk subdomain name (subdomain.freshdesk.com) and API Key. API Key can be found in top-right corner icon, under Profile Settings.
FRESHDESK VORLAGEN
Klicken für details....
FRESHDESK SUPPORT TEAM PERFORMANCE
Freshdesk DevOps dashboard for startups and support teams
DIESE VORLAGE VERWENDEN
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FRESHDESK SUPPORT TEAM PERFORMANCE (REPORT)
Freshdesk dashboard for startups and support teams
DIESE VORLAGE VERWENDEN
FRESHDESK MESSGRÖSSEN
TICKETS CREATED
Number of support tickets raised daily
DIESE METRIK VERWENDEN
TICKETS RESOLVED
Number of support tickets resolved each day
DIESE METRIK VERWENDEN
CSAT
Percentage of good customer satisfaction rating
DIESE METRIK VERWENDEN
RESPONSE TIME
Average time it takes for ticket to be resolved
DIESE METRIK VERWENDEN
TICKETS FEED
Recent tickets
DIESE METRIK VERWENDEN
RESOLUTION TIME
Time it takes to solve a support ticket
DIESE METRIK VERWENDEN
TICKETS UNRESOLVED
Number of unresolved tickets
DIESE METRIK VERWENDEN
TICKETS UNASSIGNED
Number of unassigned tickets
DIESE METRIK VERWENDEN
TICKETS PRIORITY
Tickets priority breakdown
DIESE METRIK VERWENDEN
TICKETS STATUS
Tickets status breakdown
DIESE METRIK VERWENDEN
TICKETS TYPE
Tickets type breakdown
DIESE METRIK VERWENDEN
TICKETS SOURCE
Tickets source breakdown
DIESE METRIK VERWENDEN
AGENTS RANKING
Agents ranked by tickets
DIESE METRIK VERWENDEN
