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ZENDESK CHAT DASHBOARD

Zendesk Chat ticket ...

Octoboard data dashboard: Zendesk chat online dashboard for support teams
Zendesk Chat is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Zendesk Chat metrics contain key metrics for analyzing First Line Support chat performance in online dashboards and on office TV monitors.
Notes
Use your standard Zendesk login and subdomain (subdomain.zendesk.com) to start collecting data. Octoboard requires read-only access. Real time metrics are only available to client on Zendesk Chat’s Enterprise plan. Only Zendesk account Owners and Administrators can connect Octoboard to Zendesk.
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Last reviewed:
26-Jan-20
Default range:
90 days
Updates:
Hourly for premium plans

ZENDESK CHAT TEMPLATES

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OCTOBOARD dashboards, templates and reports gallery: Zendesk queue devops dashboard for startups

ZENDESK CHAT QUEUE

Current Zendesk Chat queue parameters. Displays status of chats, agents and departments breakdowns.
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ZENDESK CHAT METRICS

FIRST RESPONSE TIME

First response time trend over time
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RESPONSE TIME BY DEPARTMENT

Departments ranked by response time
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CSAT BY DEPARTMENT

Department breakdown by Customer Satisfaction
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CHAT QUEUE

Current chat queue
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CHAT DURATION

Current chat queue
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AGENTS ONLINE

Number of agents online
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AGENTS AWAY

Number of agents away
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AGENTS BY CHATS

Agents ranked by number of chats
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